“On arriving on our holiday we were pleasantly supprised as we entered the caravan colour scheme is a lovely grey seating is quite comfortable and the bedrooms were well comfy bathroom was nice and large how ever for me the toilet was way to high as im only short so not ideal , was a little dissapointed to see no smoke detecter above dining table, the veneer was all broken on the unit at side of fire , and there was no coffee table for us to put cups while having cup of tea, fridge is a bit dated and could do with up grading , as even though it worked it froze butter milk pop ham water so couldnt even do sandwich , all so it had bowl in the sink which iv never known befor ,in our honest oppinion nice van but needs some T.”
L.C
L.C
Dear Sheila,
Thank you for taking the time to share your feedback — we really appreciate it.
Due to the age of the caravan, unfortunately, some of the issues you've raised, such as the slight damage around the fire unit, are not easily rectifiable. That said, we are always working to maintain the caravan to the best of our ability.
Regarding the fridge, we acknowledge it is older and does need replacing — this is already in progress. In the meantime, it’s possible that the internal temperature control needed adjusting, which may have prevented items from freezing.
With regard to the toilet height, this is because the caravan is a specially adapted accessible model. It is designed to meet disability requirements and comply with accessibility guidelines for users who require these features.
There is a small, portable table located beside the dining area which can be used as a coffee table for your convenience.
We sincerely apologise for the missing smoke alarm — this will be addressed immediately. Please rest assured that there is a fully functional, additional smoke alarm already installed and working correctly within the caravan.
Once again, thank you for your feedback — it helps us improve and ensure all guests have a comfortable stay.
Kind regards,
Lisa & Steve
Property Owner
