“No caravan number given so in the pouring rain we had to find it by looking at ...”
No caravan number given so in the pouring rain we had to find it by looking at pict of caravan we had caravan was a lovely caravan a lpvely veranda but because of the weather we could not use it but then the problems started could not operate the television as remote did not work tried to change batteries but could not felt like it had been super glued shut so after a bit we worked it by finding buttons on tv the gas boiler was not lit so no hot water for nearly 24 hrs or heating after a load of ...
No caravan number given so in the pouring rain we had to find it by looking at pict of caravan we had caravan was a lovely caravan a lpvely veranda but because of the weather we could not use it but then the problems started could not operate the television as remote did not work tried to change batteries but could not felt like it had been super glued shut so after a bit we worked it by finding buttons on tv the gas boiler was not lit so no hot water for nearly 24 hrs or heating after a load of emails back and forth to the owner we were told to try various things but still no good we were then told by the owner there was a problem with all caravans along that line for gas and a gas man would come out no one came so it was cold showers all round and it was a very cold day with storm david so cold shower and no heating then a lovely lady who owned my neices caravan she was in came round and looked at gas meter and noticed it was not turned on and fixed it for us and we were told there was no line of caravans with out gas as she had 2 caravans next door and everythin was fine she said looked like we had been lied to and still no gas man had been out we now had hot water but the shower still kept changin wen in it from hot to cold gas fire still did not work throughout the weekend
The hoover was disgusting full to the top with dust and hair and smelt terrible like dogs and sick used once was nearly sick myself and to top it all off we were lookin for beddin and pulled a black bin bag from under a bed and pulled out 2 mattress protectors which were covered in urine and smelt so bad my daughter was nearly sick so if they jave cleaners they not done a good job have messaged owner but a day has passed and still no answer i would like my deposit back and maybe a bit of a refund thanks
I consistently maintain 10-star reviews on my holiday home and have built a strong reputation for cleanliness, high standards, and guest satisfaction. I treat my holiday home as I would my own, and I take great pride in maintaining it to that level.
The TV was brand new, and the remote was not glued in place. I have already acknowledged this and apologised.
Guests are advised to empty the hoover, although I appreciate this may not always be done. Any concerns raised, including under the bed, will be followed up with the cleaning team to ensure standards remain consistent.
Based on my consistent track record and guest feedback, I believe the overall standard of the property may not be fully reflected in your comments. I always aim to provide accurate information and can only pass on what has been communicated to me.
I contacted you to check whether everything had returned to normal, however I did not receive a reply.
For clarity, the key code is automatically issued at 3pm on the day of check-in via the booking company.
Thank you for your feedback back. For clarity, deposits are always refunded after checks where no damage has occurred.
I also have a copy of the automated message of the key code and wifi password that was sent on the day of check in at 3pm so not really sure why you had problems.
Property Owner
