Coronavirus (COVID-19) - Important guest information

Coronavirus: COVID-19 Information

In order to comply with government guidance around minimising the spread of Coronavirus, we are following the announcements closely to ensure we are doing everything we can to keep our guests and owners safe and healthy.

If you would like to read current guidance on Coronavirus (COVID-19) from the UK government please visit:

Bookings - Changes and Cancellations
The government has advised against all 'non-essential travel', and as of its update on the 22nd March 2020, this extends to visits to second homes, campsites, caravan parks or similar, whether for isolation purposes or holidays.

All the holiday homes on our website are privately owned and therefore should you need to make any changes to your booking you will need to contact the owner to discuss the matter with them.

If you booked via our online booking platform and your booking is directly affected by a holiday park closure then you are entitled to a full refund. If the holiday home owner hasn't already been in touch with you then please get in touch with the owner at your earliest convenience and request that they cancel your booking via their booking management area. If your booking currently falls outside of the period where the holiday park is temporarily closed then any refund is at the discretion of the holiday home owner.

If you booked privately with the owner, outside of our online booking platform, then you will need to contact the owner to discuss your booking. The holiday home owner may be willing to offer you a full refund, partial refund or alternative dates but this will be at the discretion of each individual owner according to the terms and conditions both parties agreed to at the time of booking.

Further Information
All the major holiday park operators have issued advice with regards to Coronavirus and how it may affect your holiday. We have included links to these pages for each of the major holiday park operators below. Please be aware, as you booked with a private owner, any cancellation terms the holiday parks put in place may not apply to you. You will need to double check with the holiday home owner you booked with.

Haven -  Closed 20.03.2020 to 02.07.2020
Parkdean Resorts - Closed 22.03.2020 to 05.07.2020
Park Holidays UK - Closed 23.03.2020 to 02.07.2020
John Fowler Holidays - Closed 23.03.2020 to 28.05.2020
Butlin's - Closed 20.03.2020 to 02.07.2020

All the large park operators have now put temporary closures in place as shown above. We believe small park operators and privately owned parks are also temporarily closed to guests in line with the latest Government advice.

Please be aware the end date of the temporary closures are under constant review and may be extended by holiday park operators if necessary.

Last updated: 15 May 2020