Coronavirus (COVID-19) - Important guest information

Coronavirus: COVID-19 Information

The UK government has announced that holiday parks in England can open again from Saturday 4th July.

The Scottish government has indicated a reopening date of Wednesday 15th July for Scottish holiday parks and the Welsh government has indicated a reopening date of Monday 13th July for Welsh holiday parks. Please be aware these dates may be subject to change as they are not definitive yet.

If you are concerned about a second lockdown did you know that our Online Booking feature includes a Payment Protection guarantee. This means if you use our online booking feature to book your accommodation you will be eligible for a full refund should the holiday park be temporarily closed during the dates you have booked.


Bookings - Changes and Cancellations
If you booked a holiday home that you can longer stay in due to the lockdown period imposed by the government, or because a holiday park is closed for part of your stay, then you need to contact the owner to discuss your options.

If you booked via our online booking platform and your booking is directly affected by a holiday park closure then you are entitled to a full refund. If the holiday home owner hasn't already been in touch with you then please get in touch with the owner at your earliest convenience and request that they cancel your booking via their booking management area. If your booking currently falls outside of the period where the holiday park is temporarily closed then any refund is at the discretion of the holiday home owner.

If you booked privately with the owner, outside of our online booking platform, then you will need to contact the owner to discuss your booking. The holiday home owner may be willing to offer you a full refund, partial refund or alternative dates but this will be at the discretion of each individual owner according to the terms and conditions both parties agreed to at the time of booking.


Further Information
All the major holiday park operators have issued advice with regards to Coronavirus and when they plan to reopen their holiday parks. We have included links to each of the major holiday park operators below for your convenience.

Haven
Reopening parks to guests in England on Monday 6th July, Wales on Monday 13th July and Scotland on Friday 17th July.

Parkdean Resorts
Reopening parks to guests in England on Monday 6th July, Wales on Monday 13th July and Scotland on Friday 17th July.

Park Holidays UK
Reopening parks to guests in England on Saturday 4th July.

John Fowler Holidays
Reopening parks to guests in England on Monday 6th July. Wales to be confirmed.

Butlin's
Reopening parks to guests in England on Friday 17th July.


Last updated: 24 June 2020