TERMS & CONDITIONS WHEN BOOKING WITH US
BY MAKING A BOOKING WITH US YOU ARE AGREEING TO OUR TERMS AND CONDITIONS.
PLEASE READ THESE THOROUGHLY.
BOOKINGS CAN ONLY BE TAKEN FROM ONE PERSON ON BEHALF OF THE WHOLE FAMILY OR ... Show more
TERMS & CONDITIONS WHEN BOOKING WITH US
BY MAKING A BOOKING WITH US YOU ARE AGREEING TO OUR TERMS AND CONDITIONS.
PLEASE READ THESE THOROUGHLY.
BOOKINGS CAN ONLY BE TAKEN FROM ONE PERSON ON BEHALF OF THE WHOLE FAMILY OR GROUP, THAT PERSON BEING A RESPONSIBLE ADULT OVER THE AGE OF 25 YEARS.
FOR INSURANCE PURPOSES THE HOLIDAY HOME CARAVAN IS FOR THE SOLE USE OF THE GUESTS NAMED OVERLEAF AND NO ADDITIONAL GUESTS ARE PERMITTED TO STAY OVERNIGHT.
WE REGRET THAT HAVEN HOLIDAY VILLAGE DO NOT WELCOME SAME SEX GROUPS ON THE PARK.
WE ASK FOR A £100 RESERVATION DEPOSIT PER WEEK BOOKED (NON REFUNDABLE), TO BE PAID ON BOOKING, IN ORDER TO GUARANTEE YOUR DATES.
FULL BALANCE TO BE PAID 8 WEEKS BEFORE THE HOLIDAY START DATE. IF THE BALANCE ISN’T RECEIVED BY 8 WEEKS BEFORE THE HOLIDAY START DATE THEN WE RESERVE THE RIGHT TO SELL THE HOLIDAY BOOKED TO ANOTHER PARTY WITH NO REFUND OF YOUR DEPOSIT OR ANY OTHER PAYMENTS.
WE WILL ASK YOU FOR A £100 DAMAGE SECURITY DEPOSIT WHEN YOU PAY YOUR FINAL BALANCE. THIS WILL BE REFUNDED TO YOU WITHIN ONE WEEK OF CHECKING OUT OF OUR HOLIDAY HOME SUBJECT TO NO DAMAGE, BREAKAGES OR LOSSES. WE RESERVE THE RIGHT TO CHARGE YOU FOR ANY SPECIALIST CLEANING OR REPAIRS TO DAMAGE INCURED DURING YOUR STAY.
ENTERTAINMENT PASSES ARE NOT INCLUDED BUT CAN BE PURCHASED, IF REQUIRED, WHEN YOU CHECK IN.
ALL DUVETS AND PILLOWS ARE INCLUDED BUT YOU WILL NEED TO BRING YOUR OWN BED LINEN (DUVET COVERS, PILLOW CASES, BOTTOM SHEETS), TOWELS AND TEA TOWELS.
WHERE MATTRESS AND PILLOW COVERS ARE FITTED PLEASE DO NOT REMOVE THESE. ANY DAMAGE OR LOSS WILL BE DEDUCTED FROM YOUR SECURITY DEPOSIT.
ALL GAS, ELECTRICITY AND WATER IS INCLUDED. THERE ARE NO HIDDEN UTILITY CHARGES.
OUR HOLIDAY HOMES ARE THOROUGHLY CLEANED AND PREPARED FOR YOUR ARRIVAL AND WE RESPECTFULLY ASK YOU TO LEAVE IT CLEAN AND TIDY WHEN YOU DEPART.
HOLIDAY INSURANCE IS NOT INCLUDED. YOU ARE ADVISED TO PURCHASE YOUR OWN COVER FOR THIS.
WE DO NOT ACCEPT ANY LIABILITY FOR ANY LOSS OR DAMAGE TO PERSONAL ITEMS OR TO ANY PERSONS.
WE WANT YOU TO ENJOY YOUR HOLIDAY BUT PLEASE KEEP NOISE LEVELS TO A SENSIBLE LEVEL WHILST RESPECTING YOUR NEIGHBOURS AS THEY ARE ON HOLIDAY TOO!!
WE HAVE A STRICT NO SMOKING POLICY IN OUR CARAVANS.
PETS ARE NOT PERMITTED IN OUR CARAVANS AND ARE NOT ALLOWED ON THE PARK AT ANY TIME.
GUESTS WHO FAIL TO ADHERE TO OUR TERMS & CONDITIONS AND GENERAL PARK RULES AND SAFETY GUIDELINES MAY BE ASKED TO LEAVE THE PARK IMMEDIATELY AND PERMANENTLY, WITHOUT REFUND.
ARRIVAL TIME FOR OUR LUXURY PLATINUM HOLIDAY HOMES IS ANY TIME AFTER 1PM.
DEPARTURE IS BY 10AM ON DAY OF DEPARTURE PLEASE.
WE RESERVE TO RIGHT TO UPDATE AND AMEND OUR TERMS & CONDITIONS AT ANY TIME.
WE HOPE THAT YOU ENJOY YOUR STAY WITH US IN BURNHAM-ON-SEA.
OUR CANCELLATION POLICY
You can cancel your holiday booking with us at any time up to 8 weeks before the start date but you will, however, forfeit your reservation deposit. For cancellation at 6 weeks or less, for whatever reason, we regret that we are unable to refund any monies that you may have paid to us. Amendment to your booking cannot be made less than 8 week before your arrival date. In the unlikely event that we have to cancel your holiday at any time prior to arrival, for whatever reason, we will refund you in full any money that you have paid to us.
WE STRONGLY ADVISE THAT YOU TAKE OUT INDEPENDENT HOLIDAY INSURANCE
IN ORDER TO COVER YOU AND YOUR PARTY FOR ANY UNFORESEEN CIRCUMSTANCES.
Full details of our terms and conditions are on our website at www.thisiscaravans.co.uk
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