Terms and Conditions
1. Upon receipt of your enquiry by telephone, letter or e-mail, the caravan will be provisionally booked. This booking will be held for 7 days only. If no booking form and deposit (or full payment if within 6 ... Show more
Terms and Conditions
1. Upon receipt of your enquiry by telephone, letter or e-mail, the caravan will be provisionally booked. This booking will be held for 7 days only. If no booking form and deposit (or full payment if within 6 weeks of the holiday) is received within this time the booking will be cancelled.
2. If a deposit is paid, the balance plus a £100 Bond must be paid in full 6 weeks prior to the letting period. If this is not received, then I reserve the right to cancel the booking and re-advertise the holiday. There will be no refund. The £100 Bond is not included in the price of the holiday. It can be paid separately or added to the holiday payment. The Bond will be returned no later than 14 days after departure date if there are no major breakages damage or extra cleaning. Any major breakages damage or extra cleaning will be charged to the hirer resulting in partial/full loss of bond. Any reduction in the bond will be explained fully by letter.
3. Payments received will be acknowledged by E mail within 10 days. I advise hirers to obtain insurance against any loss of full or partial payments of their Holiday due to unforeseeable circumstances which may lead to a cancellation or late arrival of their holiday.
4. Dogs are not allowed at present.
5. Any booking made within 42 days of the holiday start date must be paid in full when a booking is confirmed.
6. You have 14 days to cancel and receive a refund; this will be subject to a £20 administration charge. The date of cancellation is the day written confirmation is received. The cancellation must be put in writing to the address at the bottom of the booking form.
7. I reserve the right to cancel the confirmed holiday booking at any time due to any unforeseen circumstances beyond my control. In such an event, a full refund of all monies paid by the hirer (including deposit) will be given. At no time will the refund exceed the amount paid by the hirer.
8. Charges for cancellations of a holiday (dependent on circumstances) are as follows:
● Cancellations made within 42 days or more of the commencement of the holiday will result in the loss of the paid deposit only.
● Cancellations made between 28 and 42 days of the holiday commencement will incur a loss of 40% of the total holiday cost.
● Cancellations made between 28 and 7 days of the holiday commencement will incur a loss of 75% of the total holiday cost.
● Cancellations made within 7 days or less of the holiday commencement will incur a loss of 100% of the total holiday cost.
9. The maximum number of party members is eight persons.
10. Bookings are not accepted from groups of mixed or single sex persons under the age of 21 years. Bookings are only accepted from groups of single sex persons of any age at my discretion.
11. Only persons previously detailed on the booking form are permitted to stay overnight in the hired holiday home, unless prior written agreement has been made.
12. The Head of Party on the booking form is otherwise known as the Hirer.
13. The hirer is at all times responsible for the conduct and behaviour of all members of his/her party.
14. The hirer is at all times responsible for the care and cleanliness of the hired holiday home and undertakes at his/her expense to replace or repair any items lost or damaged during the stay of the party. The patio/grass area surrounding the holiday home is regarded as an extension to the holiday home and is to be kept clean and tidy as such.
15. Any criminal damage may lead to police/civil action.
16. Any person or persons who are asked to leave the site by Kiln Park before termination of their holiday hire will lose the right of any reimbursement of monies paid including any bond.
17. It is not permitted to smoke, or to bring pets into the hired holiday home for any reason whatsoever. Any discovery of smoking or evidence of pets in the holiday home during the holiday will result in the whole party being asked to leave without refund. Additionally, a cleaning bill will be sent to the hirer.
18. I, the owner endeavour to maintain the highest possible standard within my holiday home. To this end I request that contact is made with me on your arrival should you discover that any items are damaged, broken or missing, so that the problem may be rectified as soon as possible.
19. I, the owner will not be held liable by the hirer or any member of his/her party for loss or damage to personal property, nor for injury or death to any party member during the holiday.
20. This is a private rental and I, the owner, accept no responsibility for any changes or alterations to the on-site entertainment as advertised and controlled by Kiln Park. I, the owner, will not be responsible for events that could have an effect on your holiday, eg: neighbours, children playing, local events, traffic or weather.
21. The hirer is wholly responsible for any damage done to the hired holiday home by an electrical item brought and used and belonging to any member of his/her party.
22. Bedding will be supplied, the beds will be made up for your arrival. This is up to a maximum of six people. Any extra bedding for the lounge will be left on the sofa.
23. Passes are required to gain entry into Kiln Park’s Entertainment Complex. They may be purchased at the reception office. Prices may vary and are dependent on the duration of your stay and time of year. The cost of these passes IS NOT included in the holiday price.
24. The Park rules must be adhered to; they are there for your safety. You can obtain a copy of the said rules from the reception office.
25. The holiday home will be available on arrival from 4 pm unless agreed by prior arrangement. The holiday home is to be vacated by 10am.
SAFETY
● Switch off all appliances when not in use especially at night or when leaving the caravan for long periods.
● No extra electrical items should be used unless provided by the owner as these have been safety tested. Any fire or damage/loss caused by such personal items will be liable to you the hirer.
● Keep mobile cots away from any hot surfaces/heaters.
● Turn off main gas fire if using pull-out bed in lounge at night.
● If you discover a fire, evacuate all persons from the caravan. Raise the alarm by contacting Reception or call 999. Alert adjoining accommodations. Never re-enter caravan. Do not put yourself or others in danger
● No smoking in the caravan.
● The caravan is fitted with smoke detectors.
● The caravan has a fire extinguisher available.
● Outside play areas are not always supervised. Young children should be supervised by a responsible adult.
● Accidents/illness, please contact reception, a staff member of Haven Parks or security.
● It is the responsibility of all dog owners not to allow their dogs to roam freely around the Park. Sadly, a minority of dog owners do not adhere to this. Please ensure all children do not approach stray dogs especially in hot weather whereby dogs may become aggressive.
● Please do not feed scraps of food to the sea gulls around the caravan as this will result in the sea gulls constant annoyance to you. Children may like throwing bits of food to the sea gulls but this has led to younger children being attacked by the gulls on site. Always make sure any waste is placed inside the wheeler bins provided nearby. Do not leave rubbish bags outside the caravan or bins.
● Please do not allow children to be unsupervised when walking along the main thoroughfares. Although traffic speed restrictions apply, children, in their excitement tend to rush out from behind/alongside caravans.
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