Terms and conditions and Cancellation Policy. We require a non-refundable deposit of £50 to secure your booking and the balance of the holiday to be paid in full 6 weeks before your arrival date. You may cancel your holiday anytime ... Show more
Terms and conditions and Cancellation Policy. We require a non-refundable deposit of £50 to secure your booking and the balance of the holiday to be paid in full 6 weeks before your arrival date. You may cancel your holiday anytime up to 14 days before your arrival and receive a refund less the £50. If you cancel within 14 days of your arrival, no refund can be given except for the care and respect bond.
Respect Bond A care and respect bond of £100 is required when the balance is due. Provided that all checks regarding the condition of the caravan are satisfied after your departure, the bond will be returned in full 7 days after your holiday. If there are any breakages or damages inside or outside the amount of cost will be deducted from the bond. We will refund any balance due after these items have been replaced. Please report any damage or breakages as soon as possible, otherwise you will be liable. Our caravans are smoke and pet free, if this is not adhered to then this will result in the loss of the care and respect bond in full to pay for a thorough clean.
Access/departure to and from the caravan We will have the caravan ready for you from 4 pm on the day of your arrival, however, sometimes it may be ready before feel free to message .A few days before your holiday we will issues you with a kay realise form. Please use the Key Release form provided to get the key from reception on your arrival. On the day of your departure, we ask that you vacate the caravan by 10 am and return the key if back to reception.
Waterside Passes – The passes to enter the Venue and Sports bar are included in the cost of your holiday however entry to the pools and spas are to be paid for at the leisure complex.
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