Butlins Live Music Weekends
YCT Caravans Terms and Conditions
For bookings made from 26 October 2021
Please read these terms and conditions carefully as they form part of your holiday contract between yourself and Yorkshire ... Show more
Butlins Live Music Weekends
YCT Caravans Terms and Conditions
For bookings made from 26 October 2021
Please read these terms and conditions carefully as they form part of your holiday contract between yourself and Yorkshire Children’s Trust trading as YCT Caravans. The terms and conditions were last updated on 26th October 2021 and supersede all previous versions and affect all bookings currently in place and those going forward.
Meanings
Owner means the owner of the caravan(s) owned and operated by Yorkshire Children’s Trust.
Holiday Park is the Butlins resort at Roman Bank, Skegness, PE25 1NJ operated by Bourne Leisure Ltd.
Hirer is the person(s) named on the booking who has reserved or made payment for the use of the Owners caravan for Holiday Period as defined in the booking.
Holiday Period is the dates the caravan is let to the Hirer; this will include a start and end date on the booking.
Holding Deposit is a sum as defined by the Owner to reserve the Holiday Period for a period of time for the Hirer until full payment has been made.
Final Payment Date is a period 8 weeks before the Holiday Period, or the date of the booking is less than 8 weeks before the Holiday Period when full payment is due by the Hirer.
Confirmed Holiday Booking is defined when full payment has been made by the Hirer for the Holiday Period.
Security Deposit is a fee held by the Owner, paid by the Hirer against loss or damage against property or equipment during the Holiday Period.
Cleaning & Bedding Fee is a charge added to all bookings to cover the cost of a Covid-Secure clean and bedding for the Hirer and those on the booking.
Coronavirus specifically refers to the virus caused by Covid-19.
Deep Cleaning Fee is the minimum charge to put right damages to soft furnishing and/or carpets and furniture should the Hirer or their party damage or stain these.
Entertainment relates to live acts, bands, shows and other entertainment provided by Butlins and shown on resort exclusively for the benefit of the Adult Music Weekends.
Preamble
The YCT Caravan(s) are located at the Butlins resort in Skegness. The Owner agrees to let the caravan out for the defined Holiday Period subject to a Confirmed Holiday Booking and the terms and conditions being adhered. Further helpful information is provided on the charity website, www.yctrust.uk and in the welcome information pack provided to guests on checking into the resort.
The Owner’s caravans are provided to be a real home away from home and have central heating and double glazing to provide comfort to guests year-round.
The Butlins name and logo are copyright of Bourne Leisure Ltd and YCT Holiday make no representation of ownership.
The Hirer is overall responsible for their guest behaviour and will be personally liable for any breakages or damages no matter who in their party is responsible.
Age Restrictions
The Butlins Adult Music Weekends are age restricted events and the Hirer may only add parties to their bookings that are over the age of 18.
Both Butlins and the Owner may require proof of age in the form of official identification such as a driving license or passport for all guests for a Confirmed Holiday Booking.
Payment
The caravan(s) will be made available to the Hirer for the defined Holiday Period at a cost as determined by the Owner.
A £100 Holding Deposit is required to reserve a Defined Holiday Period and full payment must be made by the Hirer by the Final Payment Date to receive a Confirmed Holiday Booking. If the commencement of the holiday is less than eight weeks, full payment is immediately required to secure the Holiday Period. Holding Deposits are non-refundable should the Hirer change their mind or cancel the booking at any stage.
Full and final payment must be made for the holiday by the Final Payment Date which is no more than eight weeks before the commencement of the Holiday Period. It is not the responsibility of the Owner to remind the Hirer to make payment before the Final Payment Date. The Owner reserves the right to cancel the holiday booking when full payment has not been received by the Final Payment Date and the Hirer will forfeit any Holding Deposit paid.
Owner Cancellation
The Owner reserves the right to cancel or amend the Confirmed Holiday Booking due to reasons beyond their control such as:
* Cancellation of the Entertainment or event itself by Butlins or other party running the event(s).
* Local or national lockdown caused by Coronavirus or other virus strain or another pandemic.
* Failure of utilities such as gas, electricity or water on the park or one of the Owners properties.
* Force majeure including war, riots, flooding, unexpected legislation, slowdowns or strikes.
* Any other reason beyond the control of the Owner.
In these cases, the Hirer will be offered a full refund of their Confirmed Holiday booking or an alternative Holiday Period at the discretion of the Owner.
Hirer Amendments and Cancellation
The Hirer may make amendments to their Confirmed Holiday Booking such as changing party details at a cost of £50 per amendment.
If the holiday is cancelled greater than 8 weeks before the Holiday Period, the Hirer will be entitled to a refund minus the £100 Holiday Deposit, which is non-refundable. If a Holding Deposit was not taken, a £100 cancellation fee will be taken from any refund due.
If a holiday is cancelled between 8 weeks and 4 weeks before the Holiday Period, the Hirer will be entitled to 50% refund of the holiday cost, minus the Holding Deposit which is non-refundable.
Any holiday cancelled 4 weeks or less before the Holiday Period will mean the Hirer will not be entitled to any refund due to the unlikelihood of the break being resold at short notice.
However, if the holiday is cancelled due to Coronavirus such as:
a) Local lockdown;
b) National lockdown;
c) Holiday Park lockdown;
d) The Hirer or their guests showing symptoms or having a confirmed diagnosis of Coronavirus;
e) The Hirer having been notified by Track-and-Trace to stay at home in isolation;
then the Hirer must not attend their Confirmed Holiday Booking and should contact the Owner who will arrange for a refund minus the Holding Deposit or arrange a new Holiday Period at the discretion of the Owner.
Security Deposit
The Owner reserves the right to request for a Security Deposit to be held for the Holiday Period. This deposit of up to £200 will be held by the Owner until the end of the Holiday Period.
A photographic inventory of the caravan(s) and contents are taken after each hire period. Any damages or breakages will be charged directly against the Security Deposit. Any damages or breakages in excess of the Security Deposit will be invoiced directly to the Hirer who agrees to make full payment within 7 days.
Failure to pay for any breakages or damages will result in the Owner seeking recovery in the Small Claims Court where the Hirer also agrees to cover our legal fees. Late payment on debts will be charged at 8% in line with guidelines set by the Small Claims Court.
The Owner takes malicious damages seriously and will liaise with Police and Crime Prevention Agencies and prosecute to the full extent of the law.
A website link will be provided to the Hirer within 7 days of the end of their Holiday Period to claim back their Security Deposit back to their bank account. The option will be offered to the Hirer to donate their Security Deposit to Yorkshire Children’s Trust to be used to offer a free respite break to a local family.
Examples of deductions from the deposit:
Spills/Stains to carpet £350 Deep Clean Charge
Smoking or Vaping £350 Deep Clean Charge
Illicit Drug Use £350 Deep Clean Charge
(plus we will report this to Butlins and Police)
Spills/Stains Soft Furnishings £350 Deep Clean Charge
Streaming Services Charge £100 Visit Charge
(this includes logging out-of or using your own login details)
Broken Crockery £5 per item
Broken Glasses £5 per item
Any other damages will be charges subject to a minimum £100 visit charge to cover our fee of the Owner travelling from Halifax to Skegness to action repairs.
Cleaning & Bedding Fee
The Owner has introduced a small fee of £50 to cover the a Covid-Secure clean between guests.
The clean includes the provision of toilet roll, hand gel, hand wash and cleaning solution for use during the Hirer’s Holiday Period.
The Cleaning & Bedding Fee includes the provision of bedding for the Holiday Period for all guests which is washed at a high temperature between guests and is in a three-set rotation for maximum guest hygiene protection.
Provisions
The maximum insured occupancy of the caravan is six people in the Accessible unit and eight in the Standard unit.
Over-occupancy will result in the immediate termination of the holiday without refund.
The Owner will use a professional cleaning company to provide a Covid-Secure clean between guests.
Bedding is provided by the Owner for all guests in the bedrooms and the pull-out bed in the lounge area.
Although caravan facilities such as digital television, Streaming services (such as Netflix, Now TV), Wifi etc are provided by the Owner for the Hirer’s convenience, these are as a good-will gesture and the Owner will not be responsible for breakdown or non-availability and do not form part of Hirer’s holiday contract.
Entertainment facilities on Adult Live Music Weekends are advertised and provided by Butlins and are subject to change at short notice. The Owner has no control over Entertainment changes, amendments or cancellations. The Owner is not able to offer compensation or cancellation of breaks due to Entertainment cancellation variation.
Complaints
Any complaints about the break should be initially be done in writing to Yorkshire Children’s Trust and it will be dealt with in line with the charity’s own complaints handling policy, a copy of which is available on request.
Any guest making a nuisance or being abusive to any member of Butlins staff, including Entertainment staff will be immediately asked to vacate the park and will not be entitled to any refund.
Butlins at the Owner reserve the right to report any abusive or aggressive behaviour to the police for investigation.
Safety & Security
The Owner will not allow any pets or animals in the caravan(s) at any time as the units are used to provide free respite breaks to children who may have a lowered immune system. Any Hirer allowing animals in the caravan(s) will be charge a Deep Cleaning Fee of £350.
Smoking and vaping is not allowed inside or immediately outside of the caravan(s). Charging of vapes is also not allowed by the Owner due to the risk of fire. Any Hirer allowing smoking or vaping in or around the caravan will be subject to a Deep Cleaning Fee of £350.
Any illicit drug use will be reported to the police and the Hirer will be subject to the Deep Cleaning Fee of £350.
Barbeques are not allowed around the caravan(s) due to the risk of fire.
The Owner has installed safety equipment including smoke detectors, carbon monoxide alarms and fire extinguishers for the safety of the Hirer. The Owner will ensure these are checked and serviced at intervals as required by law.
The Owner will ensure that gas safety tests and electrical safety tests are completed on the caravan(s) at regular intervals as determined by legislation.
The Hirer is responsible for the behaviour of all guests on their party. The Hirer and guests will treat the Owners caravan, the Holiday Park staff, and other park guests with respect and follow any requests given to them by Park staff to ensure the safety of all resort guests. If the Hirer or their guests are asked to vacate the caravan or the Holiday Park due to their behaviour, the Hirer will forfeit any right to a refund from the Owner.
Data Sharing & Data Protection
The Owner will collect the following details to proves the Hirer’s booking:
* Full guests names
* Guest addresses
* Ages and date of birth of guests
* Telephone number
* Email address
* Details of booking
* Payment details including card numbers or bank account details to process payments and deposit refunds.
The Owner will hold details of your booking on a secure password protected database for ease of processing the Hirer’s booking and will be held for a period of time as defined by law.
Information will be shared with Bourne Leisure Ltd trading as Butlins who will use the information to process your booking, provide their services, ensure accurate site numbers for site safety and Covid19 track and trace.
Information on guests may be shared on a central owners database for the safety of guests and owners and to identify guests who have previously caused malicious damages to other owners’ property.
The hirer has a legal right to know what information the Owner holds on them. Please see the GDPR policy of Yorkshire Children’s Trust, by visiting www.yctrust.uk
Further Information
The owner encourages the Hirer to take out personal travel insurance to cover insured losses should be break be cancelled, changed or delayed.
The Owner provided a Holiday Welcome Pack to the hirer which has important safety information as well as details of local events and venues. This should be left in the caravan for future guests.
The central heating and hot water system are provided by a local direct fed gas system, the Hirer will not need to worry as we do not use gas bottles. The cost of the Confirmed Holiday Booking includes all charges for gas and electricity.
The cleaning fee covers the cost of a Covid-Secure clean and bedding for all guests.
Any repairs or damages immediately reported to the charity on arrival by emailing charity@yctrust.uk or calling 01422 728080.
Any other problems can be reported to the caravan reception who will contact the Owner to arrange a repair or resolution.
Loss, Damages and Personal Injury
The Owner and Holiday Park do not accept any liability for loss or damage to personal possessions, vehicles or personal injury or death unless caused by criminal negligence of the Owner or Holiday Park.
Contract Rights & Law
The Owner and Holiday Park reserve the right to refuse any booking at their discretion without giving a reason. The Hirer must be over the age of 18 to enter into this contract for a Confirmed Holiday.
By making a booking and making any payment towards a Adult Music Weekend Break the Hirer is agree to the terms and conditions in full.
The Terms and Conditions herein are covered under English Law and any part mentioned in the masculine is also meant in the feminine and vice versa.
If any part of the contract is voided by Law, the remaining parts of the terms and conditions remain in effect.
These terms and conditions do not affect the Hirers statutory rights and may be amended at any time by the Owner without consent.
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