Terms & Conditions of Booking
All bookings made are subject to our Terms and Conditions. This applies regardless of whether or not these Terms and Conditions have been received prior to making the booking. When reserving a stay ... Show more
Terms & Conditions of Booking
All bookings made are subject to our Terms and Conditions. This applies regardless of whether or not these Terms and Conditions have been received prior to making the booking. When reserving a stay with us regardless of whether the booking is online or by telephone we have an obligation to provide the accommodation as specified in our literature. The hirer has an obligation to abide by our Terms and Conditions which are essential to good management and the enjoyment of others on the Park.
1. The holiday caravan assigned to the hirer may be used only for holiday purposes and will not be used for sleeping more persons than the number of berths indicated.
2. The Hirer is responsible for the conduct of their guests and family and shall take steps to ensure that their behaviour does not cause a nuisance, inconvenience or disturbance to other occupiers or cause damage to the holiday home or its possessions.
3. The Hirer agrees to indemnify us in respect of any damage caused to our holiday home or to the property of third parties and against personal injury caused by the Hirer or members of the Hirer’s party.
4. We cannot accept liability for any injury, loss of damage suffered by you or any member of your party: Unless there was a wilful default by the owner of the holiday home, Death or personal injury was cause by owners’ negligence.
5. All refuse or litter is to be deposited in the refuse bins provided and the area surrounding the holiday home is to be kept in a clean and tidy condition.
6. The Hirer must give notification of any damage to the holiday home owner as soon as possible.
7. Bookings cannot be made by anyone under the age of 21 or single sex parties.
8. We will endeavour to have your accommodation thoroughly cleaned and ready for your occupation by our cleaning team. This time cannot be guaranteed however, if there are extenuating circumstances beyond our control.
9. Refunds will only be given if the holiday is re-let or unavailable to be hired out on these dates. In the event that the holiday home becomes unavailable to let due unforeseen circumstances we will attempt to find alternative accommodate on the site, however cannot guarantee that alternative accommodation will be available.
10. Our holiday home is strictly non-smoking. In the event that guests are found to be smoking in the holiday home you will be asked to leave immediately without any refund.
11. Our holiday home has a strict no animal or pets rule. In the event that guests are found to have animals or pets in the holiday home you will be asked to leave immediately without any refund.
12. A £50 deposit is required to secure the date. We are unable to secure a date unless payment has been made. Until such payment is made the date will be available for other parties to book. The Hirer agrees when making a booking that the deposit is non-refundable.
13. Final balance must be paid 4 weeks before all holiday bookings. It is the hirer’s responsibility to contact the owner to make payment arrangements. If payment is not made, the owner is entitled to relist the date.
14. If the hirer has paid the balance and cancels within 30 days of the holiday, a refund will not be given apart from your returnable bond.
15. If the hirer fails to show up for their booking, a refund will not be given apart from your returnable bond.
16. A bond is required with all bookings and if the holiday home is found to be in a reasonable condition at the time of your departure the bond will be refunded within 5 working days of your departure.
17. Should any damage or theft take place above the bond’s amount the Hirer agrees to cover all costs above the bond’s amount. In the event that damage is made to the holiday home and the holiday home is unable to be re-let the Hirer agrees to cover all sub sequential losses.
18. In the event of malicious damage being made to the holiday home, the owner retains the right to ask the Hirer to leave. The owner and the site security reserve the right to contact the Police.
19. Departure time is 10am on the departure day for all our holiday homes. The key should be placed back into the key safe box.
20. The Hirer’s belongings should be removed from the holiday home. We cannot be held responsible for any belongings that are left in our holiday home.
21. The Hirer agrees not to remove any of the owner’s possessions.
22. The Hirer agrees to turn off any heating in the holiday home.
23. Prices are correct at the time of publication; however, some errors may occur. In the event of a wrongly listed price, Holmes’ Caravan Hire reserves the right to cancel the booking and notify the hirer within 48 hours of the booking being made, giving the hirer a full refund.
24. In the likelihood that Haven changes the entertainment programme or cancels any services or facilities, we cannot be held responsible.
25. Under 18’s must be supervised in the holiday home at all times by a responsible adult of over 21 at all times.
26. We cannot be held responsible for changes in Funworks passes prices as these are set by Haven.
27. Holmes’ Caravan Hire and Haven staff reserve the right to enter the accommodation at any reasonable time for the purpose of checking the condition, repairs, or any emergency.
28. No refund will be made to the hirer whose hiring has commenced and who vacates the caravan for any reason including an emergency at home.
29. The hirer agrees to ensure all kitchenware including oven trays have been washed prior to departure.
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