BOOKING TERMS & CONDITIONS
1. Lady of Gray Holiday Lettings Ltd is not part of Abbeyford Caravan Co (Scotland) Ltd, nor do we provide services on behalf of Abbeyford Caravan Co (Scotland) Ltd.
2. All holidays are sold on a ... Show more
BOOKING TERMS & CONDITIONS
1. Lady of Gray Holiday Lettings Ltd is not part of Abbeyford Caravan Co (Scotland) Ltd, nor do we provide services on behalf of Abbeyford Caravan Co (Scotland) Ltd.
2. All holidays are sold on a self-catered accommodation only basis and we cannot guarantee that the Elie Holiday Park facilities will be open and available during your stay.
3. All bookings made are subject to Lady of Gray Holiday Lettings Ltd booking terms and conditions which are available on our social media and website, these terms and conditions apply to all bookings regardless of whether or not you have received a copy prior to making your booking. By making a booking with Lady of Gray Holiday Lettings Ltd and on payment of your non refundable deposit, you, the hirer, and all of your guests listed on your booking confirmation accept and agree to our full booking terms and conditions. The main hirer is responsible for all members of the booked party.
BOOKING AND PAYMENTS
4. To book a holiday with Lady of Gray Holiday Lettings Ltd, you, the hirer will be required to pay a non refundable booking deposit of £50. **£100 for double or longer bookings**. Your booking will only be confirmed once your deposit has been paid and we have received the payment in our account. Booking deposits are both non-refundable and non-transferable. All payments are made via electronic bank transfer using the main hirer’s name and arrival date as reference. All outstanding balances are due 6 weeks before your arrival date. If your booking is within 6 weeks of arrival, we will require payment in full at the time of booking. When making your booking, please inform us of all guests in your party, providing the names, ages and addresses of each individual, as well as the main hirer’s contact name, home address, telephone number and email address. Any changes made to your booking after payment, must be made by the main hirer only and agreed with the owner in writing prior to your arrival.
5. In addition to the cost of your holiday, we also require a damage deposit payment of £100. Damage deposit payments are due 6 weeks before your arrival date and are refunded within 7 days of your departure date, providing there is no missing inventory or damage found following an inspection.
6. Bed linen is included in your holiday price. We will provide bed linen for all beds and make them up for your arrival. Under no circumstances can duvets or pillows be used without covers.
7. Pets
A maximum of two small/medium sized dogs permitted to stay within the caravan. Details must be provided at time of booking and a charge of £30 must be paid per dog for duration of the booking. This payment should be made 6 weeks prior to your arrival date. Should you require to cancel before your stay this charge will be refunded in full.
Pets are not to be left alone within the caravan, they are not permitted to sit on soft furnishings or beds. Bringing a dog or any animal without permission will result in the retention of the full security bond. Under no circumstances should a dog be permitted to urinate or defecate on the decking, this area is an extention of the caravan living space and will result in retention of the full security bond for deep cleaning and sanitation of the area.
CANCELLATION POLICY
8. We have the right to cancel your booking if you fail to pay your full holiday balance and damage deposit by the final payment due date stated on your booking confirmation.
Your booking confirmation will show your payment due date and it is your responsibility to pay the balance when it’s due. If an outstanding balance has not been paid by the due date, we will accept this as notice of cancellation, no refunds will be given and the date will be relisted as available.
9. All bookings, deposits and payments are non-transferable unless an agreement has been made in writing with the owner.
10. Strictly no subletting – we have the right to cancel your booking and remove any or all guests if we find any other persons using our holiday home than those listed on the booking confirmation.
11. If you cancel your booking
If you find yourself needing to cancel your booking, you, the hirer, must inform us, the owners, directly in writing as soon as possible. Unfortunately, no refunds will be issued under any circumstances if you choose to cancel your holiday within 2 weeks/14 days of arrival or if you choose to leave earlier than your departure date – you will need to claim any loss through your own holiday insurance provider. Refunds are only issued as follows:
More than 6 weeks/42 days clear notice of cancellation - Full refund minus £50 non refundable deposit.
Less than 6 weeks/42 days but more than 2 weeks/14 days clear notice of cancellation - 50% refund, minus £50 non refundable deposit.
Any paid extras charges will be refunded in full at time of cancellation.
Notice period does not include the date notice is given nor the date booking commences.
We would advise all holidaymakers to take out adequate holiday insurance.
12. If we have to change or cancel your booking
Occasionally, there may be times where we can no longer offer the holiday you have booked, or, in exceptional circumstances, find that we need to cancel your booking. If this happens, we will advise you as soon as possible and offer one of the following options (subject to availability):
• A replacement holiday of the same value as the one you booked – the time of year may vary
• A replacement holiday of less value than the one you booked and we’ll refund the difference
• A replacement holiday of higher value than the one you booked and you’ll pay the difference
• A full refund
EVENTS BEYOND OUR CONTROL
13. We cannot be held liable or issue any refunds or compensation if you, your guests or your holiday is affected in any way because of events out of our control. Events we consider ‘out of our control’ are; changes to or closure of any park facilities or activities, injury, illness, loss or damage, theft, break-in, fire, flood, explosion, storm or other adverse/extreme weather conditions, acts of God, loss of power or water due to mains supply failure, criminal damage, natural or nuclear disaster, epidemics or pandemics, war or threat of war, or terrorist activities. We would advise all holidaymakers to take out adequate holiday insurance.
ARRIVAL AND CHECKING IN
14. Check-in is available from 4:00 pm. Where possible, we will do our best to provide you with earlier check-in time. In circumstances that are beyond our control, check-in time may be later than stated. We will inform you in advance of any changes to your check-in time and we will do our best to minimise delays.
15. Check-in details are provided by 12:00 pm on your arrival day. You will be given a unique key safe code and our pitch number. When arriving at the holiday park, you can make your way straight to the caravan (from 4:00 pm onwards), there is no need to queue at reception. Please do not leave your car or belongings at the caravan before check-in or after your departure as we will require access at these times.
16. There will be one key allocated per caravan. Keys must be returned to the key safe on your departure day. Any keys you take home must be returned to us immediately, at your own cost via Special Delivery. Failure to return all keys within 5 days of your departure date will result in the loss of your full damage deposit.
DEPARTURE AND CHECKING OUT
17. Check-out by 10:00 am. Please vacate the caravan and off-street parking space no later than the stated time as we will require access. We cannot be held responsible for any personal items left in our holiday home following your departure – we strongly advise you thoroughly check you have taken all personal belongings with you prior to leaving.
18. On your departure, we kindly request that you leave the caravan as you found it (clean and tidy) and follow a few simple procedures before leaving:
• Please turn off all lights, portable appliances, turn down all radiators.
• Make sure there is no running water left on
• Close all windows and lock doors – do not leave windows on the latch
• Remove all used bed linen and leave in the main bathroom
• Clean all used kitchenware, crockery, utensils, cooking trays, oven, hob, grill and microwave
• Dispose of all rubbish and take to the main bins on-site. Please do not leave used feminine hygiene products in the bins provided. Failure to dispose of such items will result I a £50 deduction from the security bond.
• Please leave all keys in the key safe
• Please email - ladyofgrayholidaylettings@gmail.com or text 07900404241 to notify us when you have left
19. Staying longer than you have booked (planned)
If you would like to stay longer than your original booking, please contact us as soon as possible to check our availability. Prices for extending your booking will be charged at the current price listed at the time of enquiry and full payment will be required at the time of enquiry.
DAMAGE
20. All damage and breakages must be reported to us immediately. Damage and breakages amounting to £100 or less will be deducted from your security deposit. Excessive damage amounting to more than £100 will be charged to you, the hirer – ‘excessive damage’ includes but is not limited to; internal and external damage, breakages, missing inventory, professional cleaning services required for stained upholstery, soft furnishings, mattresses, carpets, decking and any replacement inventory required. In the event our holiday home is unable to be re-let due to damage caused by you or a member of your party, you agree to cover all subsequent financial losses. Any damage left unreported during your stay or found following your departure will automatically result in the loss of your full damage deposit and you agree to cover all costs incurred above £100. If you fail to cover the full costs incurred, we reserve the right to legal action.
21. In the event of malicious damage, we, the owners, and the Elie Holiday Park Staff (operating as Abbeyford Caravan Co (Scotland) Ltd) reserve the right to ask all guests to leave without notice or refund. For the safety of all holidaymakers, we will also contact the police, if necessary.
22. There may be times where we, the owners, or Elie Holiday Park Staff will require access to our holiday home at a reasonable time to investigate any reported damage, or to fulfil any immediate repairs. Where possible, we will try to keep this to a minimum during your stay. Refusal of entry by you, the hirer, or anyone in your party, will result in all guests being asked to leave without notice or a refund if we feel there is a health and safety risk to anyone. Any issues reported to us related to the boiler, gas supply and hot water, we aim to resolve within a few hours of the initial report. Reports made between the hours of 6:00 pm and 9:00 am are likely to extend to the following day due to no engineers or plumbers being available on-site during these times. We cannot be held responsible for the breakdown or malfunction of any equipment in our holiday home during your stay and we will not issue any refunds or compensation under these circumstances.
23. Wet, soiled or stained soft furnishings and bed linen must be cleaned at your own cost, including any hire items. There is a laundrette on-site that accepts coins. Fixed upholstery such as lounge seating, flooring and mattress damage must be reported to us immediately. If professional cleaning or replacement is required, you must allow access to our holiday home at a reasonable time to allow for any work to be carried out. All soiled, stained or damaged; flooring (incuding decking), soft furnishings, upholstery or mattresses, left unreported during your stay will automatically result in the loss of your full damage deposit and you are liable to cover the full cost incurred for cleaning or replacement. If any damage is found to be deliberate or excessive, you and your guests will be asked to leave immediately. Under no circumstances can we, the owners, be held responsible for lack of replacement stock during your stay, if you, the hirer, or any member of your party damages existing furniture or inventory items.
24. We are not liable for any loss or damage to property or vehicles belonging to you or a member of your party. Your vehicle is parked entirely at your own risk. We cannot be held responsible for any personal belongings you leave inside or outside of our holiday home at any time.
CARAVAN AND PARK RULES
24. Due to park regulations, we do not accept large adult-only groups or same-sex groups (Couples and Families only), stags or hens, or bookings where all guests are under the age of 25. We have the right to remove any guest(s) who ignores this.
26. Overcrowding is not accepted at any time, DAY or NIGHT. Any attempt to overcrowd our holiday home at any time will result in you and your guests being asked to leave without notice. The maximum number of persons allowed in our holiday home at a time is 6 (not all adults).
27. Our pitch is strictly limited to one parked vehicle at a time. Parking is only permitted immediately adjacent to the caravan. If you’re travelling in multiple vehicles, please use one of the car parks close to reception or the adventure play park. Alternatively, there is a car park for visitors near the entrance or alternatively beside the beach next to the touring site.
28. We, the owners, and staff at Elie Holiday Park have the right to remove some or all guests without notice from our holiday home and the holiday park, if:
• Our full booking terms and conditions of which you have agreed when booking are not being adhered to
• There is any damage found to our holiday home – internally and/or externally
• There is disruptive or abusive behaviour and/or disturbances, which affects other holidaymakers and owners
• There is overcrowding of our holiday home at any time
• The person(s) found staying in our holiday home are not those listed on the booking confirmation
29. We kindly ask all guests to follow a few simple rules when staying in our holiday home. If you or any member of your party fails to comply with our booking terms and conditions, you and all members of your party will be asked to leave without notice and no refunds will be given.
• A maximum of 2 small - medium sized dogs permitted within the caravan at any one time. Dogs are not to be left alone within the caravan nor are they permitted to sit on any of the soft furnishings or beds. Dogs are not permitted to urinate or defecate on the decking, a £100 cleaning charge will be applied in such instances.
• No smoking or vaping inside the caravan, or near an open window or door
• Strictly no drugs stored or used inside the caravan unless prescribed by a medical professional
• Needles or sharp medical supplies should be disposed of accordingly and must not be left in our holiday home or our waste bins
• Please remove all outdoor footwear while indoors
• Do not use or store bikes, scooters and other sporting equipment indoors
• Do not chain bikes, scooters or other sporting equipment to the decking
• Caravan furniture and soft furnishings must not be taken outside
• BBQs must not be used on grassed areas, on the decking, or near gas bottles
• Please do not dry wet clothes or swimwear on the radiators.
• Wet or soiled linen must be cleaned immediately (at your own cost)
• Please turn off all lights, portable appliances and radiators while out
• Please close all windows and lock doors while out or when vacating (do not leave windows on the latch)
If you choose to leave earlier than your departure date, please let us know ASAP
• Please report all damage immediately
• Children (under 18) must not be left unattended in the caravan at any time
• Under no circumstances can duvets or pillows be used without covers
• Please do not remove waterproof protectors from the mattress, duvets or pillows.
CONTACT
20. If you require assistance during your stay for any issues relating to our holiday home, please use the contact details below to get in touch.
Call or Text: 07900404241
Email: ladyofgrayholidaylettings@gmail.com
Fb Message: @ladyofgrayholidaylettings
31. If you have any issues or concerns regarding the holiday park, facilities or staff, please contact a member of staff at Abbeyford, Elie Holiday Park General enquiries: 01333 330 283. ...Show less
