PLEASE NOTE
Once we have received your £50 deposit to secure your booking you (the hirer) have agreed to the full terms and conditions, as above, as applicable at the time of your booking and holiday. These terms and conditions do ... Show more
PLEASE NOTE
Once we have received your £50 deposit to secure your booking you (the hirer) have agreed to the full terms and conditions, as above, as applicable at the time of your booking and holiday. These terms and conditions do not affect your statutory rights under English law.
DEPOSITS & PAYMENT
1. A provisional booking will be accepted by the caravan owners, subject to receiving a £50 security deposit within 2 working days, this deposit should be paid via the booking link or bank transfer. Upon receiving deposit, you’ll receive confirmation for the dates that you have now booked. Please note that ALL bookings are provisional until the caravan owners receive the deposit. If you pay upfront in full, including the £100 refundable security bond security deposit; your booking is confirmed and we look forward to welcoming you.
DEPOSITS ARE NON-REFUNDABLE IN THE EVENT OF CANCELLATION.
2. If the deposit is not received within 2 working days it is assumed by the caravan owners that the provisional booking is no longer required.
3. THE BALANCE OF THE HIRE CHARGE IS DUE SIX WEEKS PRIOR TO ARRIVAL, if the balance is NOT received within this time frame, then the caravan owners reserve the right to hire the caravan to someone else. Bookings taken with less than SIX weeks remaining can only be accepted if payment is made in full and received within 2 working days.
4. The £100 refundable security bond. This bond is fully refundable at the end of the hire period and returned within 2 days of departure date. The caravan owners reserve the right to withhold some or the entire bond and /or bill the hirer for the additional cost of: a) replacing and/or repairing all damage b) all breakages c) charge for cleaning the caravan or removing stains or replacing as new. d) And the outside area surrounding the caravan.
ALL BREAKAGES, DAMAGE AND STAINS WITHIN/AROUND THE CARAVAN, THE STEPS AREA AND OUTDOOR FURNITURE MUST BE PAID FOR. IF THE COST OF BREAKAGE/DAMAGE/STAINS EXCEEDS THE £100 SECURITY BOND, YOU WILL BE CHARGED THE DIFFERENCE.
THE HIRER MUST INFORM THE CARAVAN OWNERS WITHIN 12HRS OF ARRIVAL OF ALL DEFECTS, INVENTORY SHORTAGES AND/ OR BREAKAGES. FAILURE TO DO SO WILL RESULT IN YOU, THE HIRER, BEING RESPONSIBLE.
CANCELLATIONS
5. In the event of a cancellation, the hirer must confirm this in writing. (Deposits are not refundable in the event of a cancellation).
5a. The weather, availability of park facilities, works being undertaken by the park, park issues such as (but not limited to) power failure, water failure or facilities failure, and changes of mind are not valid reasons to cancel. As point 7, cancellation within 2 weeks does not qualify for a refund. As a 'just in case' check if you have appropriate holiday/travel insurance with your bank or a policy such with adequate cover to ensure you are covered for such eventualities.
6. No refund will be made to the hirer whose hiring has commenced and who vacates the caravan for any reason including an emergency at home.
7. Once the balance has been paid refunds will only be considered in certain circumstances at the owner’s discretion and subject to the time remaining to the holiday and a replacement booking being obtained. (50% refund if cancelled at least three weeks before check-in. 25% refund if you cancel at least two weeks before check-in).
GENERAL BOOKING CONDITIONS
8. Bookings will only be accepted from hirers who are twenty-one (21) years of age and above. No same sex groups (Couples and Family’s only – same sex group bookings taken at the owner’s discretion).
9. Only the persons nominated on the booking form may stay at the caravan. Over Occupancy will not be tolerated and the park/caravan owner will ask you to leave with no refund.
10. ALL changes to a booking are allowed by prior agreement with the caravan owners and confirmed in writing to the owners.
11. The hirer is responsible for the conduct of all persons listed on the booking form.
12. The hirer agrees that all persons named on the booking form shall be with you (the hirer) during your hire period of the holiday caravan. Holiday park owners and/or their staff shall have a copy of your booking form. The booking form is important because it is for you and your parties safety and security purposes only.
13. Each person listed on the booking form and your guest(s)/visitor(s) must be prepared to identify themselves to the park owners or their staff upon request and comply with their reasonable requirements.
14. The hirer shall notify the caravan owner in writing with any changes to person(s) listed on the booking form at the earliest possible opportunity and in any event, prior to arrival at the holiday park.
15. The hirer must give access to the holiday caravan as / when required to the caravan owners, holiday park owners and their staff / agents.
16. The caravan owners reserve the right to refuse any booking without any obligation to give a and / or reserve the right to terminate any booking for whatever reason at their absolute discretion.
UPON COMMENCEMENT OF HIRE
18. The holiday caravan may be occupied (check-in) from 3pm onwards on the first day of hiring.
19. In the case of a maintenance problem, the hirer shall contact the owner. D.I.Y repairs must NOT be attempted. If the hirer does any D.I.Y repairs, then rule 4 will apply.
20. Smoking or the use of e-cigarettes (vaping) of any kind is NOT permitted in the caravan or on the caravan steps. Ashtrays are provided for outside use only. Cigarette stub must be disposed of in the correct manner failure to do so we result in rule 4 to be applied. 21. The caravan is to be left in a clean and tidy condition. All bedding excluding the pillow and mattress protectors must be stripped and placed in the linen bag provided and left in the bathroom, ready for inspection by owner. Please leave the caravan as you found it and take all rubbish to the nearest bin stalls (located at the end of the road). If not, then rule 4 shall apply. 22. Holiday park, caravan owner and their staff do not accept liability for any loss or damage to the hirer’s property and / or accidents, injuries, illness, diseases, arising from the hire of the caravan or use of the holiday park, including an event caused through natural causes or extreme weather conditions 23. The holiday caravan MUST be vacated by 10am on the last day of hiring. Ready for the owner to check over. 24. No Prams/pushchairs to be left open, and used in the caravans as this has been known to damage doors and fittings. 25. Outdoor shoes must be removed when inside the caravan. Any stains in the caravan will result in extra cleaning costs and time and rule 4 will apply. 26. In the event of guest misconduct, your details may be shared with other owners to prevent future bookings, and rule 4 will apply. 27. PLEASE BRING YOUR OWN TOWELS, AS WE DO NOT PROVIDE THEM.
IF YOU ARE ASKED TO VACATE THE CARAVAN / HOLIDAY PARK BY THE HOLIDAY PARK OWNERS OR THEIR STAFF FOR ANY REASON WHATSOEVER, THE CARAVAN OWNERS SHALL NOT REFUND ANY MONEY PAID. ...Show less
