CARAVAN BOOKING TERMS AND CONDITIONS
IMPORTANT HOLIDAY INFORMATION
Please keep these T&Cs with you during your stay as they contain important information.
Before your Holiday:
ARRANGE TRAVEL INSURANCE – It is highly ... Show more
CARAVAN BOOKING TERMS AND CONDITIONS
IMPORTANT HOLIDAY INFORMATION
Please keep these T&Cs with you during your stay as they contain important information.
Before your Holiday:
ARRANGE TRAVEL INSURANCE – It is highly recommended that you arrange Travel Insurance to cover all guests. This will help protect you if you need to cancel your holiday as we may not refund you if we are not responsible for the cancellation and we are unable to re-sell it.
YOU MUST NOT TRY TO SELL YOUR HOLIDAY TO SOMEONE ELSE – Only those named on the booking form will be allowed in the caravan. This means that if you have to cancel you cannot sell the holiday to someone else.
IF YOU HAVE TO CANCEL YOUR HOLIDAY BOOKING – If you cannot pay the balance of the holiday, or you are unable to honour the booking for any reason whatsoever, then please contact me immediately. This will give me more chance to re-sell the dates, we run the same refund policy as haven based on the caravan being empty, should the dates be re booked by someone else you will receive a full refund minus the £200 deposit.
(see below for cancellation timeline and amounts)
Arriving at the Caravan:
How to get keys
There are 1 front door key in the key safe located on the parking spot post, the code for the key safe will be sent prior to your stay. Lost key there be a charge of £20
PLEASE DO NOT ARRIVE BEFORE THE STATED ARRIVAL TIME – The arrival time is there to allow for cleaning and to ensure everything is ready for your stay.
CHECK THE CARAVAN WHEN YOU ARRIVE – If you find anything wrong please contact the owner immediately. This will protect you if things are found after you leave that you knew about.
If anything is damaged during your stay please contact the owner immediately so that they can arrange repair before the next guests.
During your Holiday:
KEEP THE CARAVAN CLEAN & SECURE – You have a responsibility to leave the caravan as you first find it. Prior to your stay the caravan should have been thoroughly cleaned. Always ensure that doors and windows are locked when you are not in the caravan. Make sure NO DISPOSABLE BBQ are used on the DECKING or OUTSIDE FURNITURE. PLEASE if you USE the CUSHIONS please bring them in after use. DON'T LEAVE OUT OVERNIGHT OR IF IT'S WET.
USE OF GAS & ELECTRICITY – These are provided FREE. Please be mindful of usage, We see quite often windows open and central heating on constant, If this happens a £30 charge will apply.
YOU WILL BE ASKED TO LEAVE IMMEDIATELY, WITHOUT COMPENSATION IF:
● You have extra guests that are not on the booking form.
● You bring a dog/pets into the caravan.
● You cause any nuisance to others, such as loud music or shouting.
● Anyone is found to be smoking in the caravan.
● You breach any of the rules of the caravan site.
● OR breach any of the other conditions listed below.
YOU MUST CONTACT THE OWNER IMMEDIATELY IF:
● If you have a problem with anything in the caravan.
● If anything is broken or damaged during your stay, as the owner may be able to arrange repair or replacement during your stay. You may be charged for repairs or replacement.
● Site issues must be dealt with by the Site Office Staff, not the caravan owner.
The End of your Holiday:
LEAVE THE CARAVAN CLEAN & SECURE – Prior to leaving the caravan please ensure that all kitchen equipment is clean and back in place and the bins have been emptied into the red biffa bins just outside st Catherine's( BINS Not EMPTIED CHARGE FEE OF £20) rubbish bags left outside the caravan WILL be ripped open by seagulls resulting in a pitch clean fee.
The caravan should be left in the state you found it so that the cleaners don’t have to spend extra time and delay the next guests.
Failure to keep the caravan clean and tidy will result in the loss of your security bond.
Do not steal any property from the caravan or you will be charged and may face prosecution.
All doors and windows must be closed when you leave the caravan.
The owners/cleaners will take photographs of any mess or damage they find. Please respect their property.
DO NOT LEAVE LATER THAN THE STATED DEPARTURE TIME – You may be charged if you leave late as access is required by cleaners and the next guests may suffer delays in starting their holiday, for which they will expect compensation.
Damage to the caravan or its contents, or the requirement of additional cleaning due to excess mess WILL result in loss of full or partial security bond and action to recover additional charges and replacement costs.
Vehicles
a) You leave your vehicle and contents on site at your own risk. Neither the caravan owner, nor the caravan site, will accept responsibility for damage or loss, unless by their negligence.
b) The caravan site speed limit must be respected at all times
c) All drivers must hold a Valid Driving Licence, Insurance, MOT and Road Tax
d) Electric/Hybrid vehicles MUST NOT be charged from the Caravan.
e) only 1 car is permitted to park at the caravan, there is a car park behind the caravan for extra vehicles.
The Caravan Site
a) The caravan owner is not responsible for any of the services and facilities provided by the caravan site.
b) The site owners may vary services and facilities at short notice.
c) You should visit the website for full site details and their complaints procedures if you have any problems with anything they offer or fail to provide.
This includes site wide power loss, closure of entertainment areas, etc.
d) You are also bound by the rules of the caravan site. These can be obtained from their website or from Reception upon arrival.
e) Breaching the Site Rules may result in eviction from the site and termination of your holiday
f) The caravan owner will not be liable to compensate you in the event of any dispute with the site, unless it has been caused by the action of the caravan owner.
g) Any passes purchased remain the property of the site owners, not the caravan owner.
Conditions of use of the passes may be changed at any time.
Blacklisting
a) In the event of damage, theft or breach of any conditions then future bookings may be rejected by us and other caravan owners.
b) In order to comply with the Data Protection Act, any response you provide will be published along with the details of your actions.
Respect/security bond
There is a £200 respect/security bond payable, this will be paid back within 10 working days of departure providing the following conditions have been met:
a) The caravan has been left as it was found
b) All rubbish disposed of in the big red biffa bins.
c) All pots, pans and cuttlery has been washed and put away
d) The pitch has been left litter free, including ciggarette ends.
e) The central heating has been used fairly, we understand the the evenings and mornings can be chilly and the central heating is needed, but having the heating on with doors and windows open is not accepatble.
f) All terms and conditions have been followed.
Payments
Payments can be made at anytime upto 2 calendar months before your holiday starts, We accept payments by bank transfer.
Guests
The main hirer is responsible for all guests staying in the caravn during your stay.
Smoking
We have a strict no smoking policy inside the caravan, if anyone is seen smoking inside the caravan not only will you lose your bond you will be asked to leave immediately,
There is no smoking on the decking area, while this rule is not as strict you risk losing your bond if the caravan smells of smoke.
Refund policy
The £200 deposit to book is non refundable.
We run the same refund timescale / amount of refund as haven, if you have to cancel for any reason we will do our best to help get you a refund (minus deposit) by advertising your cancelled date, below is a table of what you will receive at time of cancellation.
56 days or more Full refund minus your deposit.
55-43 days 70% refund, minus your deposit.
42-29 days 50% refund, minus your deposit
28-8 days 10% refund, minus your deposit
7 days or less No refund
Thank you for staying, we hope you have a brilliant time. ...Show less
