£100**non refundable, deposit to reserve dates with balance due 2 weeks** before arrival if paying direct via bank transfer.
Alternatively, booking platform can be used for card payments where an additional fee will be ... Show more
£100**non refundable, deposit to reserve dates with balance due 2 weeks** before arrival if paying direct via bank transfer.
Alternatively, booking platform can be used for card payments where an additional fee will be added.
Please read full T & C in main description.
**£250 & 4 weeks before arrival for bookings between 20th-31st December
‼️‼️‼️‼️TERMS & CONDITIONS….BORING BUT IMPORTANT‼️‼️‼️
Please ensure you are happy with T & C before requesting a booking
**Guests in booking party that are unable to stay at our Port Haverigg Lodges for reasons such as but not limited to -
Illness (including COVID),a requirement to self isolate, shield or quarantine, jury service,military service,incarceration, work/personal circumstances,family emergencies, travel delays, vehicle breakdown, delays with public transport. These remain at your risk & do not give rise to cancel or receive refund.
No refunds/compensation for incidents,caused by but not limited too,force majeure,loss of electricity,internet connection,industrial disputes,disinclination to travel.
‼️You use our grounds & facilities at your own risk.You should expect to encounter some potential minor hazards such as uneven ground etc. We expect you to exercise caution around the hot tub & supervise any children.The decking can become slippery when wet so please wear appropriate footwear when coming out of hot tub or wet weather.We cannot be held responsible for any injury to guests at the lodge.
If you choose NOT to take out travel insurance then YOU accept any loss you may incur due to your cancellation ⚓️
** **A £100 damages/excessive cleaning deposit is required.This is refundable within 7 days of departure once lodge/hot tub has been checked for soiling/damage. We will charge for damage or excessive cleaning or loss of keys
****Fair usage of utilities. Due to enormous price hikes we have all had for utilities please use heating/hot water fairly. Please do not touch boiler controls. The thermostat on hall wall adjusts heating temperature.
Please ensure heating thermostat is switched to zero on your departure. If thermostat is found to have been left on then a £30 charge will be made.
Please note there are a few decking steps to enter the lodge.
Strictly no smoking/vaping inside the lodge or hot tub
No candles or incense sticks to be used inside the lodge or decking
No fireworks
No BBQs on premises
No charging of EV vehicles on the property.
If you require the lodge to be cleaned during your stay this can be arranged for additional fee.
?We are a Low Noise Policy,as per park rules, so everyone can have a peaceful holiday. Please turn music off & keep noise down outside from 10pm especially if using hot tub.There are some residents live permanently on site & close by so please respect this. Any complaints made to us or the park staff about guests noise/behaviour may result in you getting asked to leave the lodge & your stay will be terminated.No refund will be given.
Full Payments, Deposits and Final Balances.
In the event of non-payment of the final balance by due date, we reserve the right to cancel the holiday and no refund will be given.
⭕️Cancellation Policy
We reserve the right to keep any monies paid as a cancellation fee.
You are advised to take out Holiday Cancellation Insurance to cover this eventuality.
No shows will be treated the same as a cancellation.
In the event of a cancellation by us, our liability shall be limited to the return in full the monies paid.
Please note: We reserve the right to add or remove Special Offers at short notice and at any time.
Special Offer prices/tariffs do not apply to existing bookings that were taken at an earlier date when the regular tariff still applied.
We are sorry, but we are unable to alter or move existing bookings to Special Offer dates, tariffs or prices.
All Special Offers are subject to availability and our Full Terms, Conditions and Restrictions apply.
Occupancy
Only the families/persons quoted when booking are allowed to stay at the lodge. No third parties are allowed to stay or use the lodges facilities and holidays booked are not transferable. Please ask us if you are wishing to have visitors.
Access
As the owner of the lodge, we,or a representative,reserve the right to gain access at any reasonable time during occupancy. for emergency maintenance or any other need.You will be informed beforehand.
In the event of misbehaviour or other necessary causes, the owner reserves the right to terminate the let without any refunds.
Hot Tub
On each changeover we drain the hot tub, thoroughly clean it,refill and & chemically balance the tub with environmentally friendly products to make sure the hot tub is ready for your stay.
*You must shower prior to entering hot tub to ensure all body lotions, make-up,deodorants etc are removed. If you are wearing fake tan you MUST NOT use the hot tub as this damages the filters. A charge will be made if this occurs!
*Please ensure if you have any medical conditions or are pregnant you check suitability with your doctor before use.
*Children should be supervised at all times & no children under 12years should be in hot tub without an adult.
*No children under 5yrs to use hot tub.
*Please lift hot tub lift to carefully lift lid back. Please ensure lip clips are fastened when not in use.
*Do not stand or sit on lid.
*Please ensure lid is put back when not in use.
*Wear suitable footwear when out of hot tub as decking can become slippy.
*Recommended time in tub is no more than 20 mins at any one time.
*We ensure hot tub is working correctly on each changeover clean. If for any reason you notice a problem please contact us immediately.
*If for any reason hot tub can not be used for reasons beyond our control,water use ban,drought, water off on park, united utilities repairs & other reasons not limited too etc then unfortunately we are unable to offer refund/discount.
Pets
Fully housetrained,toilet trained,quiet,well behaved dogs only. Dogs must be kept on lead around the the site.We ask that owners act responsibly and 'clean up' where necessary on walks around the property & garden.Make use of outside tap to clean muddy/sandy paws & please use dog towels provided for drying off your ???? If we need to do any extra cleaning/laundering/cleaning of carpets and upholstery after guests have departed, we will make a charge.Please ensure you have disposed of any dog poop from the garden before your departure.
Condition of Property & Breakages
Guests are responsible for the condition of the lodge and the furniture and fittings therein. Whilst accepting that the lodge is cleaned between 'lets', the guest shall leave the lodge in the same state of cleanliness and general order in which it was found. Please ensure any furniture you have moved is returned to as you found it before your departure.In the event of the lodge being left in an unsatisfactory state, then a charge will be made on top of the tariff to cover costs including cleaning, laundry and other costs incurred.
We ask that any breakages or faulty equipment be reported immediately so that we may replace them.
????We ask that we are contacted with regards to any problems with heating/water/hot tub so we can try & assess the problem. Please do not mess with boiler controls/hot tub controls.
In the case of breakages, a replacement charge will be made or if you break it please replace it ????
Our Liability
We shall not be liable for any death or injury. We are not liable for loss of your personal property. Vehicles & contents are left at your own risk.
Arrival and Departure
Guests can check in from 4pm if lodge is ready sooner I will inform you. Checkout is by 10am**on day of departure late departure may incur a fee.
**A 4pm departure may on occasion be available for an additional £40 please ask to see if we can accommodate this.
Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The guests accept that no refunds are available for such discrepancies.
We do try to update pictures if any changes are made but this is not always immediately possible.
Unfortunately wear & tear of furnishings etc does happen with a high traffic of guests.
In severe weather conditions,during winter,we may have to take certain outdoor features such as garden decorations,lightweight seating etc inside to prevent damage. These will be put back in place when weather improves.
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