Terms and Conditions
Our Caravan is a family Van and we only let to families, not groups of same sex couples out for stags hens etc… Please don’t apply, Security will refuse you entry.
We have the right to cancel your holiday if ... Show more
Terms and Conditions
Our Caravan is a family Van and we only let to families, not groups of same sex couples out for stags hens etc… Please don’t apply, Security will refuse you entry.
We have the right to cancel your holiday if on arrival, guests turn up to security and they are not who was presented to us on your application form. Security will not let you into the caravan site and all payments made is non-refundable under these circumstances.
Any Prices we quote to you does not include Haven fun passes; the caravan let is for self-catering accommodation only.
All bookings are accepted on the basis that the lead visitor and their party accept these terms and conditions and Craig Tara Caravan Park rules whether they have read them or not. Haven reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking form or their guests might impair the enjoyment of other guests. There would be no refund whatsoever if this happens.
Arrival
Your Caravan will be available for you from 4pm
You will be allocated one caravan key, please make sure you keep it safe at all times. If you loose it and we need to change the locks the cost will be deducted from the security deposit.
If, when you arrive something isn’t quite right please let us know. We cannot deal with things on the last day or after the holiday.
At the caravan
We will provide bedding and the beds made up on request for £20. We don’t make up the sofa bed. Mattress protectors will on all the beds. Please Do not remove these.
There is a strict NO SMOKING and NO VAPING policy in the caravan and on the Decking. If there is evidence that there has been you will loose the deposit as we will have to do a deep clean before anyone else can use the caravan.
If a any pets are found to be in our caravan, we have the right to terminate your stay immediately with no refund to you. The deposit payment will be non-refundable under these circumstances.
All the caravan furnishings cushions stools etc are to stay in the caravan… Do not use these outside.
Caravans don’t have the same electrical supplies as homes… The supply at home is normally 100 amp, the caravan supply is just 16 amp, so, caravan users need to think of what is switched on at the same time. We have invested in full gas central heating and that should be more than needed to heat the caravan. You ARE NOT allowed to plug in additional heaters not supplied by us, and you may be charged a reconnection fee if power trips are caused by unauthorised use.
Do not under any circumstances leave the caravan with the electrical devices switched on unattended. It’s quite common for phone chargers etc to start fires so please remember and switch them off when you leave for the day.
The same applies to naked flames. No candles are permitted, and if the gas cooker is being used you must not leave it unattended at any time either.
Please empty the caravan bin regularly in the designated bin areas, letting it pile up in the caravan will only generate smells and attract flies.
DO NOT… I repeat DO NOT feed the seagulls. Believe me, they are aggressive birds and will steal food off your plate if you are eating outside on the bench, and dive bomb you when they have young about.
It’s a Craig Tara policy that no clothes lines are allowed to be erected. If you put one up they will cut it down so best use the site laundrette or the one in Ayr town if you need something washed.
There is a parking space in front of the caravan for one car. Please do not park on the grass. There are plenty of parking spaces nearby.
Parents are asked to supervise their children and make sure they don’t put themselves in danger or cause damage to the caravan or the caravan site itself. Think respectfully about your neighbouring caravans and how your music and activities are impacting on their holiday.
No barbecues are allowed to be used next to the caravans or on the grass that surrounds them. Take a trip down the beach and have one there if you want. Just remember and take your rubbish to the bin after.
As stated earlier, the caravan let is as self catering accommodation, but it’s in the Haven caravan park that has lots of fun things to do. To use these facilities you need to buy “Funwork Passes” from the Craig Tara reception area. Prices vary depending of time of the year. From 29 April 2022 you can purchase play passes and book activities in advance.
Time to say Goodbye
When it’s time to go home you are required to vacate the caravan in a When it’s time to go home you are required to vacate the caravan in a clean and tidy state by 10.30am. Remember the way you found it when you arrived? Try and have it in a similar state when you leave. Please also make sure that all the dishes have been washed. There is a charge of £45 if the cleaners have to do your dishes. We know it’s early, but we need to give the cleaners time to turn the van round and deep clean for another family to use. Once the caravan has been checked over and no damages are found you will have the deposit £150 sent back to you. However if damages are found, or the caravan left in an unacceptable mess there will be a charge deducted from the deposit. Should there be damages incurred that cost more that the deposit £150, the lead visitor will be held liable for all costs to put things right.
Anything Else
If you leave something behind we will endeavour to do everything reasonable to return said items to you but we cannot and will not be held responsible for any loss to you.
It is recommended that you purchase some form of Holiday Insurance from your local broker to cover your personal luggage, personal money, holiday cancellation, personal and Public liability etc.. This type of cover is fairly standard, gives you piece of mind and not too costly.
We are not responsible for any inconvenience caused by any remedial work necessary in Craig Tara Holiday Park. Any power cuts, gas failure, water, etc. is out with our control, any complaints regarding this must be taken up with Craig Tara Holiday Park direct. Any change to facilities advertised or facilities being closed is not our responsibility and must be taken up with Craig Tara direct.
And lastly… We reserve the right to refuse entry or to expel anyone who is behaving badly with no refund to you, and we reserve the right to enter the caravan at any time, if need arises, but we will avoid any unnecessary interruption to your holiday.
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