Golden Palm Resort - Holiday Accommodation 17588

CONDITIONS OF HIRE The Hirer acknowledges that the hire of the holiday home from Coastal caravan breaks is subject to the following terms and conditions:
1. YOUR PARTY The total number of persons staying in the caravan shall in no circumstances exceed the capacity of the holiday home, only persons named on the booking form will be permitted to stay. Please note a baby of any age must be counted as 1 person. FAMILY HIRE ONLY, No all male or female same age parties. By confirming a booking, you are responsible for your party and their conduct and agree to abide by the site rules.
2. CONDUCT The site management reserve the right to terminate your holiday if, in their opinion, any person behaves in a way prejudicial to the wellbeing of others. No refund of any monies will be offered should this happen. We operate a zero-tolerance policy with regard to threatening or abusive behaviour, drug or alcohol misuse.
3. CHILDREN All children must be supervised by a parent or guardian throughout their holiday. Where we have children’s clubs, special programmes of events and other facilities for children, these are not childcare facilities, children remain the responsibility of their parent or guardian at all times.
4. GUESTS WITH SPECIAL REQUIREMENTS Guests with special needs and requirements are always welcome at all of our caravans. Some accommodation and locations may not be suitable. If you or one of your party has any additional needs or requirements please tell us about this before you book so we can try to ensure the accommodation and park are suitable for you. If you do not tell us we can’t be held responsible. We will try and accommodate any special requirements however we can not guarantee this.
5. SPECIAL REQUESTS We will try to accommodate any specific booking requirements that you may request such as caravan location or caravan number, however this may not be possible due to circumstance beyond our control, compensation would not be offered if this was the case.
6. PETS Pets are permitted in selected pet friendly accommodation and must be booked in advance. Pet friendly accommodation is available when booking directly with coastal caravan breaks. A maximum of two small dogs are permitted per booking. Some breeds of dog, including those listed in the Dangerous Dog Act are not permitted, please check when booking. With the exception of registered assistance dogs, there is a charge of £20 per pet for the duration of your holiday. Whilst on the park, dogs must be kept on a lead under the control of a responsible adult at all times and be wearing a collar with identity tag. You must clean up after your pet. Your pet should not be left unattended in your holiday home and must not be allowed on the bedding or seating within the holiday home. If we believe your pet is causing a nuisance or damage, you will be required to remove it from the park.
7. VISTOR We do not accept bookings from or allow anyone to go on our holiday parks who is listed on the Violent and Sex Off enders Register (or any other register which supersedes this). By making a booking, you are confirming that no one in your party is on this register.
8. DATA PROTECTION All the information we hold on your booking is stored on our computer system for which we are registered and comply with the regulations of the Data Protection Act. We will not sell this information, we will only use it for marketing and information purposes referring to coastal caravan breaks.
9. FILMING & PHOTOGRAPHY some sites regularly take media images for use in there marketing and promotions. We can not accept responsibility or off er any financial award if you do appear in films or photographs.
10. PAYMENT A non refundable deposit of 10% or £50 (whichever is greater) is payable per caravan per week/ short break to secure your holiday, in leaving a deposit you agree to pay your outstanding balance in full stated on the balance end date provided on your booking confirmation. Should you fail to pay this we will re-let your reserved dates without any notification. If you contact us to reinstate a booking once it has been cancelled for non-payment a £20 administration charge will be payable, accommodation upgrade charges may be incurred if your original accommodation grade is unavailable. We are only able to reinstate your booking if we have the availability.
11. AMENDMENTS Once confirmed, you can not transfer or change your holiday without our agreement, If you wish to make small changes (eg: type of accommodation or party members) we will try to assist wherever possible at no extra charge. All other amendments will incure a £20 administration cost, in all cases this is payable before the amendment can be administered.
12. CANCELLATION – BY YOU In the unlikely event that you need to cancel your holiday due to illness, accident or change of circumstances you must inform us as soon as possible, and your intention to cancel must be sent in writing. Any possible refund of any monies paid is calculated from the date that your written instructions of cancellation are received, your cancellation charge is calculated as listed below: Length of time (to arrival date) Cancellation Charge 28 days or less Full booking charge 29-42 days 50% of full booking charge 43 days or more Deposit The hirer acknowledges that the hire of the caravan from caravan coastal breaks is subject to the following terms and conditions:
13. CANCELLATION – BY US Very occasionally, we may need to cancel your booking. If we have to do this, we will tell you a soon as possible and you can choose either to have a full refund, or book another holiday with us at the current price. We will have no further liability to you for this.
14. BROCHURE ACCURACY Whilst every effort is taken to ensure the accuracy of the description of the caravan and that the information given in the brochure is correct at the time of going to press, we reserve the right to change your accommodation at any time although any replacement will be of equal standard.
15. INSURANCE The hirer is responsible for taking out their own private insurance to cover their own personal items/contents during their stay.
16. LIABILITY coastal caravan breaks do not accept any responsibility or liability for any injury, damage or loss caused to any person/persons or property belonging to the hirer or any third party during their stay. Our parks are set in rural locations so there may be areas of uneven ground, unmade paths and limited lighting. Please take special care to avoid accidents. Some parks also have lakes or ponds, please make sure you know the location of these features and supervise children appropriately.
17. YOUR ACCOMMODATION Any complaints regarding the accommodation or any shortage or defects must be reported to us directly within 24 hours of arrival otherwise we will be unable to investigate the matter properly.
18. BREAKAGES Any breakages or damage to either the contents or structure of the caravan must be reported to us and may be chargeable, allowances are made for accidents.
19. BED LINEN & SOFT FURNISHINGS Bed linen is provided with all bookings at the Golden Palm Resort, this is a cost option on all other parks, if you are unsure if this have been included with your holiday, please contact our holiday reservations office T: 07798895093. We do not provide towels or tea towels. No bedding, upholstery or mattresses are to be taken or left outside of the caravan under any circumstances.
20. BREAKDOWNS We can not accept liability for problems outside of our reasonable control such as breakdowns of domestic appliances, plumbing etc, although every effort will be made to rectify problems as soon as possible. In the unlikely event that you have any problems with your gas, water or electric supply during the evening there is no on-site cover after 5pm each day. Your problem would however be rectified as soon as possible the next day.
21. CHECKING IN Check in is from 4pm we will message you once your van is ready as you may be able to check in early, please bear in mind that the park does not offer or take any responsibility for your booking and only coastal caravan breaks can deal with your requests.
22. SECURITY/DAMAGE BOND All bookings are required to pay a £75.00-£100.00 security/damage bond when booking depending on the van your booking, your accommodation keys will not be issued until this has been paid so please arrive prepared. Your bond is payable when booking and is refunded by our us at the end of your stay. The bond may be retained if your accommodation has not been left in an acceptable condition. Clean and tidy if you leave your accommodation is an unclean manner dirty carpets there will be a £65 charge for this, we do not allow shoes on carpets.
23. CHECKING OUT You must vacate and return your keys by 10am to the key box unless your checking out with coastal caravan break staff they will meet you at the property at 10am on the day of departure. If these times are not adhered to an extra charge may be added at £30 per hour from your bond. Details of our check out procedure are provided in your welcome booklet and are posted in your accommodation.
24. RESPECT Although cleaners are employed it is the responsibility of the hirer to maintain the caravan and it’s contents to a reasonable standard during their stay, should the hirer fail to do this and the caravan is left unable to be re-let, we are entitled to recover reasonable repair expenses and any loss of rent. Please make sure you clean up after your self like you would in your own home, hoovers and cleaning products are left for you to use while you’re in our vans. We will leave you washing up liquid and some toilet, roll to get your started.
25. LOST PROPERTY Unfortunately we cannot he held liable for any items that you may leave in your accommodation after you have checked out, however if you think you may have forgotten any items please contact us as soon as you are aware, if we are able to locate your possessions we will assist in the return of the items to you however you will be responsible for the collection. Lost property is only retained on site for 21 days and will be disposed of after this period.
26. PARK FACILITIES Membership to The Club Tropicana and Golden Palm Indoor Pool is not provided with holidays at The Golden Palm Resort. You can buy these from the club tropicana for your stay.
27. COMPLAINTS PROCEDURE If you are dissatisfied with any aspect of your break, please speak to us immediately who will endeavour to resolve the issue. If, at the end of your break you feel that we have not dealt with your complaint satisfactorily, please write to our Customer Care Team no later than 14 days after the end of your break. We are only able to take action on any complaints which are brought to the attention of us whilst you are on your break, please email david.taylor@nrce.co.uk
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