Promenade Site - Holiday Accommodation 18606

Our holiday homes are our cherished second homes, we appreciate you treating them with respect. Please leave them as you wish to find it. Ensure it is clean, tidy and damage free on your departure.
By booking a stay with us you agree to all our terms and conditions listed below:
1. A £50 non-refundable deposit is to be paid to secure your dates. Full Payment must be paid 6 weeks before holiday date, if full payment is not received, this will result in your holiday being cancelled including the loss of all payments made.
2. No more guests than the Caravan berth are allowed to stay at any time. This is to comply with the fire and safety regulations. Any infringement of this rule will result in the immediate loss of your holiday with no monies refunded.
3. We understand that accidents do occur, and we try to cover as much as possible. If any of your party does have an accident or damages anything, could you please let me know via text as soon as possible (07720382300) so this can be rectified for the next guests. All breakages or damages must be paid for in full.
4. My aim is to rent caravans of a high standard that are cleaned to a high standard; we believe that all guests have the right to expect such a service. To help us achieve such a very high standard, all our guests agree to take care of the caravan, which they are renting, and will leave the caravan in a clean and tidy condition at the end of their holiday.
5. Any damages or breakages must be paid for and if the caravan is left in an untidy and dirty condition at the end of your stay you will be charged to cover additional cleaning costs. To prove that the caravan is left in an unsatisfactory condition, photographs / Video footage will be taken before the caravan is cleaned and used as evidence.
6. Our caravans do not permit pets under any circumstances, anyone who breaks this clause will be asked to leave and charged a deep cleaning fee of £75.
7. Smoking is NOT allowed in the caravan. If you do smoke, please do so outside the caravans are fully checked each week any damage caused by cigarettes or smoking, you agree to pay for any damage in full.
8. We cannot accept liability for any injury, loss or damage suffered by you or any member of your party. We ask parents to make themselves aware of any potential hazards at the start of your stay. We remind guests and their children not to climb on any furniture, beds, or veranda for their own safety.
9. Please note the sites on which caravans are sited cannot be held responsible for any defects, all complaints/ injuries must be reported at once to us.
10. You must inform us if you or any of your party contract infections / contagious diseases while on your stay, this is for other people safety and personal hygiene!
11. If any nuisance or disturbances are caused by yourselves, the park operators reserve the right to ask you to leave the park. This will result in the immediate loss of your holiday with no monies refunded.

Personal Property
We will not be liable for any items of property left in the caravan. All items are left at your own risk.
Electric Vehicles
The charging of electric vehicles is not permitted in our caravans, if this is spotted your stay will be terminated
with no refund of monies. The caravan is designed to run on a 16a power supply and the additional power required to charge your vehicle can overload and damage the electrical supply, potentially leading to fires. There
are dedicated vehicle charging points located in Skegness.
Keys and Key Fobs
I. Any keys that are not returned will incur a charge of £50 per set for the replacement of the locks. This
includes if they are lost, stolen, or misplaced.
II. Any key fobs that are not returned will incur a charge of £20. This includes if they are lost, stolen, or
misplaced.
Refundable Bond
I. If the caravan is not left in a secure manner (I.e., Windows open, Doors unlocked) then £20 will be
retained.
II. Any late checkouts (after 10am) will incur a charge of £25. Should the cleaner arrive, and you have not
left, the fee will be deducted automatically.
III. Anyone found to have brought pets will be charged £75.
IV. Anyone found to bring additional Guests to stay in the caravan (not listed on the booking form) will lose
the full amount of the bond.
V. If the caravan is not left in a tidy manner, then addition cleaning charges will be incurred.
VI. Dirty carpets caused by outdoor footwear will include a cleaning charge of £30.
VII. Should bed linen not be used during your stay, your full bond will be retained for bed linen to be deep
cleaned. This is for hygiene reasons.
VIII. Anyone found to have left heating or gas appliances turned on after they depart will lose the full amount
of the bond.
All bonds will be dealt with and refunded within 7 days of you leaving the accommodation. Please note if
damages or costs exceed the amount you have paid, then you will have to pay the extra costs to rectify the
problems.
Cancellation Policy
1. If you change or cancel your booking
a. Changes
a1. If you want to change any detail of your confirmed booking, we use reasonable endeavours to make the
changes. However, we must receive your notice in writing by email to calivans@hotmail.com.
a2. If you wish to change the dates for your booking this can be carried out for an admin fee of £25.00 (payable
at the time of amendment) subject to the owners discretion, however dates cannot be changed within 6 weeks of
your stay. Dates can only be changed to another date within the same year as your original booking and in the
same caravan.
a3. Bookings cannot be transferred to other people. Only guests listed on the original booking form will be
allowed to stay in the caravan.
b. Full cancellations
If you must, or want to, cancel your booking after it has been confirmed, you must email us on
calivans@hotmail.com. The day we receive your notice by email from you to cancel, is the date on which we will
cancel your booking. Our confirmation in writing will confirm receipt of your cancellation. If you cancel, you will
have to pay a cancellation charge to the owner/service provider based on the number of days before the arrival
date at the property that we receive notice, as shown in the table below. The cancellation charges below have been calculated as a genuine pre estimate of the losses we would incur in the event you cancelled your holiday
within the stipulated time period.
Number of days before the start date of your trip that we receive your notice to cancel.
More than 6 weeks Loss of non-refundable deposit
6 weeks before Loss of all payments
c. Cutting short your stay
No refunds are payable in the event you cut short your stay.
d. Cancellations due to government public health measures
If your booking is cancelled because UK government public health measures mean the caravan park is unable to
open, you may choose to:
- transfer your booking to a later date free of any administration charges, subject to availability – you will have to
pay any difference in price if the cost of the new booking is higher or be reimbursed the difference if the cost of
the new booking is lower.
- obtain a refund of the amount already paid by you for the booking.
e. Cancellations due to illness or bereavement
No refunds or amendments will be given if you must cancel your stay due to any circumstances which may arise.
(Including the need to self-isolate)
2. Cancellations by us
We do not expect to have to make any changes to your booking. However, sometimes bookings must be
changed, or mistakes must be corrected. We have the right to do so. If we do, we will contact you (by phone if
reasonably possible in the case of a significant change or by email in the case of a minor change) as soon as is
reasonably practical. We will explain what has happened and let you know about the change. However, we will
have no further liability to you.
If we cancel your booking or are prevented from providing the accommodation you have booked, you may obtain
a refund of the amount already paid by you for the booking. However, we will have no further liability to you. ...Show less