Quay West Holiday Park

If booking direct with us a Deposit of £100 would need to paid on making your reservation/booking and the final ballance no later than 6 weeks prior to your holiday commencing, if booking less than six weeks to your holday start then full payment will need to be paid
The £50 Damage Waiver bond needs to be paid on in addition to the final balance It will be returned within 10 days providing the van has been left in a clean and tidy undamaged condition, There is a vacuum cleaner, cleaning products and a mop for your use,
We recommend you take some mild cleaning products store them out of reach from children and please ensure they are suitable and do not harm the surfaces
Duvets and pillows are provided, however sheets, pillow cases, duvet covers and other linen items such as towels, tea towels and dish cloths are not provided
if using the online booking option then UK caravans charge an extra 10% commission booking direct with us is cheaper and no disadvantage.
The caravan will only be available to the named occupants during the period shown on the confirmation letter received from the caravan owner.
The caravan is 3 bedrooms 8 berth and at no time must be exceeded.
The main hirer of the caravan must be 25 or older, however this remains at the discretion of the owner and, dependent on circumstances,The hirer must remain present during the occupancy period of the caravan.
Please remove all dirty footwear on entering the caravan.
For hygiene reasons, strictly NO PETS allowed.
Strictly NO SMOKING inside caravan. However smoking is permitted on the patio area. Please discard buts carefully and don’t litter for the next family to have to clean up.
The maximum hire period allowed is 28 days.
The area surrounding the hire caravan must be kept clean and tidy at all times.
To use the club and pools require passes you can buy these on the day you arrive from reception prices can change and the owner hirer cannot be held responsible if the park facilities are fully booked or closed for any reason our contract with you is for accomodation only.
In the event of damage or breakages please notify me immediately to arrange neccesary repairs asap
Whilst we have a good insurance policy (available if rerequested) if damage occures to any property or fixture and fitting in the van, you must report it to us and reception immediatly, we reserve the right to charge the hirer the amount of excess reqiured for any insurance claim,
In the event of behavior likely to cause offence or damage to other users of the facilities, the park management reserve the right to remove any offenders from the park without redress.
All persons using the entertainment complex must honour the Quay West club rules. Membership is discretionary and may be withdrawn at any time by the park management.
Please keep noise to a minimum and show consideration to other caravan owners and occupants at all times.
your booking confirmation will be issued by the caravan owner and must be provided for the collection of keys.
Litter and refuse must be disposed of in the designated areas provided by the park.
Ball games are to be played in designated areas and not between caravans.
Please leave the caravan how you wish to find it clean and ready for the next occupier, in the event of it being left in an unreasonable state of cleanliness £30 may be charged to the hirer for a clean
The caravan is only available for rent by families and responsible couples only. The park will not allow all male or all female parties.
Do not disarm smoke alarms. Press test buttons on arrival and if batteries need replacing in CO2 detectors please do so there are spares in the top of the cupboard, if missing I will refund you if you have to purchase more. please ring if they are not working and I will arrange to re-instate them
We cannot be held responsible for any loss or damage to personal property including motor vehicles whether malicious, natural disaster or accidental during your stay.
Personal Holiday insurance is reccomended but not included in the cost of your holiday therfore remains the responsibility of the occupants. We cannot be responsible for personal injury claims for slips trips or falls etc
Park rules apply. A copy of which can be viewed at the website www.haven.com
Please do not park cars on grassy areas. Please use our space next to van at all times. Or designated overflow car parks provided by the park if necessary. Please approach driveway with caution as it has an incline.
as fires are dangerous and should not be used to dry clothes or be left on or unattended under any circumstances .
All electrical appliances except for the fridge and freezer , must be switched off upon leaving the van.

The hirer will be responsible for the keys, and must return them to the key safe before 10:30 am on the day of departure, any costs incurred by the owner as a result of loss or not returning keys will be charged to you the hirer
The park insist that only the people on the booking form are allowed to stay in the van please inform us of any changes or additional guests before you arrive

If at any time during your stay you or your guests have symptoms of covid please leave the site and return home to get a test immediately and inform myself and the park so we can make cleaning and sanitising arrangements for the next family. I am sorry but no refunds will be possible if this occurs

A £50 refundable security bond Is required in addition on all bookings which will be refunded within 10 days after your holiday providing the caravan is left in a clean satisfactory condition.
determined by our cleaning team , ...Show less