Hopton Holiday Village

Please read out Terms and conditions stated below.
The acceptance of these will ensure both parties have a clear understanding of expectations

Restrictions
• Lead hirer must be at least 21 years of age and accepts responsibility for all guests and their behaviour during holiday duration
• No same sex groups. Family and friends same sex groups maybe accepted on request
• No smoking or vaping inside van or on the decking areas.
• No drug use anywhere on park.
• No guest pets, but caravan is not pet free.
• Maximum of 2 cars to be parked on the tarmac area only. Any other vehicles need to be parked in the communal car parks.
• We do not provide any holiday insurance or accept any liability for loss, injury or accident encountered by guests or their visitors.
• Entertainment passes are NOT included in the cost of your holiday and must be purchased directly from Haven Hopton reception. Entertainment passes are required to access the complex and most facilities.

Deposit and booking
• Dates are only secured once a fully completed booking form and security deposit of £100 is received.
• Method of payment is bank transfer only
• Payment in full is required no later than 6 weeks prior to arrival date.
• If your enquiry and subsequent booking falls within 6 weeks then full payment and waiver is required immediately (no later than 24 hours from receipt of booking form) We advertise across several platforms.
• If payment is not received in full within the 6 weeks of arrival date then you will lose your deposit and your dates.
• All quotes are valid for a period of 3 days, although this doesn’t secure your requested dates.
• We reserve the right to alter or change prices or withdraw special offers without prior notice
 

Cancellation by guest
• If you need to cancel your holiday notification needs to be made in writing within 3 days
• The following cancellation charges will apply
 If you cancel your holiday at any point you will lose your deposit.
 Cancellation fees apply within the 6 weeks prior to arrival date.
42-21 days – 75% refunded
20-14 days – 50% refunded
13-7 days – 25% refunded
6 days or less – no refund
• If you cut your holiday short after it has commenced, no refunds will be given.

Cancellation by owner
• In exceptional circumstances, If we need to cancel or change your booking for any reason at any given time you will be notified as soon as possible prior to your holiday date. You may:
A. Accept the changes offered
B. Receive a full refund
• Compensation is not paid in any circumstance
 

Security deposit
• The £100 security deposit paid will be returned via bank transfer 14 days after your departure date once the caravan has been inspected by our housekeeping team unless:
 There have been unrecorded person(s) staying in the caravan
 The keys have been lost or taken home
 There has been smoking, vaping or use of drugs in the van or on the decking.
 There has been excessive alcohol consumption resulting in nuisance or anti-social behaviour.
 There is missing unreported inventory
 There is damage or mess that has been caused and not been reported to us directly, suitably repaired, replaced or cleaned.
 There is evidence of soiled beds and or bedding (including linen)
 The caravan is vacated later that stated departure time of 10am
 There is any damage to the caravan or its contents (internal or external)
 Any of the safety equipment and devices installed have been tampered with of damaged.
 The lights, heating, windows and doors have been left on/open when the caravan is vacant
 There has been excessive use or misuse of the heating, lighting and other utilities/facilities.

We the owner or a member of our housekeeping team reserve the right to inspect the accommodation should it be deemed necessary or where a breach of terms and conditions is suspected.

Arrival and departure COVID19 UPDATE
• Check in time is from 4PM. We will send you our key code message via the mobile number supplied on your booking form. Haven will provide you with a designated check in time. This must be adhered to.
• Check out time is strictly 10AM, Keys must be returned to key safe and numbers scrambled. Cars must not be parked at the caravan after check out time. Failure to adhere to the above may result in a loss of security deposit.

 
Utilities
• Please be mindful of the use of heating and lighting during your stay, turning ON and OFF when required. The boiler has a timer for your convenience (see appliance guidance)
• Under no circumstances must an electric powered car or scooter be charged using the electricity supply to our van or your security deposit will be retained.
• The holiday cost includes for fair use of utilities, excessive usage is chargeable at current supplier price.

Inventory
• A basic inventory is supplied for your convenience.
• Please report any damages as soon as possible via text message or email, however insignificant. You may be asked to replace said items at a like for like basis, at your cost to prevent losing your security deposit.
• Any inventory missing/damaged or not replaced by guests will result in partial or full loss of security deposit.
• Please note that any advertised inventory maybe subject to change. Please check with us.
• Should any loss or damage exceed the security deposit we will take necessary legal action to seek full compensation if disputes cannot be resolved internally.

Store cupboard/ Equipment use
• The Dishwasher MUST be left empty on departure otherwise you will incur a cost for house keeping
• We will supply dishwasher tablets for your usage. Excessive usage or misuse of appliance and product will result in partial security deposit being lost.
• By accepting our terms and conditions you agree to the safe use of all equipment inside and outside of the caravan.
• Faulty equipment must be reported immediately via text message or email and not used under any circumstances.
• If any problems, repairs or maintenance is required please call/message us direct on 07929 846214 or 07887 772145. DO NOT call Haven. Any maintenance charges incurred by Haven are the responsibility of the guests unless authorised by the owner.
• We DO NOT accept any liability for loss, injury or accident occurred by guests or their visitors.

Allergies
• Our van is strictly no guest pets, but we cannot guarantee it is not pet free.
Housekeeping
• Please respect our neighbours during your stay keeping noise to a minimum during unsocial hours and do not encourage running around on the decking area.
• Our caravan boundaries are regarded as door side of van to neighbouring van.
• Guests must endeavour to maintain the levels of cleanliness and hygiene during their stay. Failure to do so may result in the loss of the security deposit.
• On departure our caravan must be left in the same clean and tidy condition, with bins, fridge/freezer and cupboards emptied otherwise you will incur a housekeeping charge.
• The owner, housekeeping team or Haven may enter the caravan at any reasonable time to conduct inspection, carry out maintenance or repairs. Where possible we will endeavour to contact you beforehand.
• Please respect our house rules which can be found in our welcome section.

Personal belongings/Lost property
• Guests hold responsibility for safeguarding their personal belongings, vehicles, bicycles and other property. Securing their property and removing valuable items from view when leaving the caravan.
• It is the guest’s responsibility to ensure no personal belongings are left in the caravan on departure
• You must notify us as soon as you realise you have left something behind and we will do our best to locate it.
• We do not accept any liability for loss or damage of property or personal belongings during you stay or if found damaged of unable to be found upon departure.
• If the reported item is found, cost of return is payable by the guest. Items will not be sent until payment is received.
 
Disputes
As owners we aim to provide guests with a clean well-equipped caravan. In the event of a problem occurring, guests must contact the owner as soon as possible to enable investigation and rectification of the issues.

• Guests must raise disputes during their holiday to allow ample opportunity to rectify matters
• We do not accept any complaints raised after the holiday duration.
• All contact methods are available to our guests in our welcome book located in the caravan
• In the event of a dispute arising we reserve the right to consult a third party or legal representative to address matters.
• Guests should refrain from making defamatory comments, post videos or photographs about owner or caravan including reviews sites or social media.
• Abusive or threatening written or verbal communication will not be tolerated and will be considered to be harassment and reported accordingly to the authorities.

Eviction
We own the caravan and reserve the right to evict guests in the event of:
• Unreasonable, disruptive or anti-social behaviour by the guests, as reported and verified by other owners and the park.
• Unregistered guests
• Smoking/Vaping inside the van or on decking.
• Illegal drug use anywhere on park - you will be reported to the police.
• Pets being taken into the caravan.
• Damage to the caravan or its contents (inside or out)
IF EVICTION OCCURS NO MONIES WILL BE REFUNDED UNDER ANY CIRCUMSTANCES.


COVID 19 ADDITIONAL TERMS AND CONDITIONS
IF YOUR OR ANY OF YOUR FAMILY FEEL UNWELL OR ARE SHOWING ANY SYMPTOMS OF COVID 19 YOU MUST NOT COME TO OUR CARAVAN AND INFORM US IMMEDIATELY.

• If you or any of your guests either develop symptoms or suspects they may have Coronavirus they will need to cut their break short and return home immediately in line with Government guidelines and notify us as soon as possible.

• You MUST NOT allow guests from any other party into our caravan at any time during your stay. This may result in eviction and your holiday being cut short. Only guests named on the booking form are permitted inside.

• You must wash your hands thoroughly for at least 20 seconds using soap every time you enter the caravan.

• Our check in time will be after 4pm for cleaning requirements and at your given time by Haven. This must be adhered to.

• Due to new controlled arrival system, us as owners must pass on guest detail to Haven. By accepting our terms and conditions you agree to Haven having access to your details in line with the current GDPR regulations. This information will be kept for 30 days after your departure then destroyed.

This will enable them to email you with:
 A ‘registration code’ to check in & out of the park
 Conformation of arrival time & date
 Conformation of departure date
 What to do when you arrive on park so you can make your way to our holiday home

By knowing who is on park, Haven will be able to keep you in touch with and updates should they need to.

All other information you require will remain unchanged and be found in our main terms and conditions.



Many thanks for your cooperation.
We hope you enjoy your stay.
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