Primrose Valley, Filey

TERMS AND CONDITIONS.

General

Signing the booking form constitutes you to these full terms & conditions as set out below.

Any quotations given (proof must be shown) are valid for the time stated.

I accept responsibility for those arrangements for your holiday, which are within my control, but I cannot accept liability for any cancellation, accidents, injury, loss or damage suffered by you, or any member of your party, including personal belongings before or during your stay in your holiday home. Therefore, it is recommended that you take out holiday insurance, arranged by yourself to cover these eventualities.

In the event of any problems or complaint regarding your holiday home, you must bring it to my attention as soon as possible during your holiday, do not allow Haven to carry out repairs, I get charged, in turn you will lose part or all your bond. I have systems in place to deal with eventualities.

Your accommodation should be available from 2pm (subject to unavoidable delays) and vacated at the end of your holiday by 9.30am. At 3.30pm on the day of arrival, I do not hear from you, I will assume that you no longer require the holiday and your reservation will be cancelled, losing all monies.

A Full Linen Pack, including duvets, duvet covers, pillow cases and sheets are provided in the caravan if booking without Pets.
But, you will need to bring your own bedding (i.e.) Pillow Cases, Sheets and Duvet Covers if Pets are staying. (Pillows & Duvets will be provided only)
You will need to supply your own tea towels, towels, toilet tissue, soap etc. Gas and Electricity is included. This caravan is fully alarmed with security response. Please note that your Funworks entertainment passes can be purchased from reception for an additional fee, which will be the responsibility of yourselves.

Only the persons listed on the booking form are entitled to occupy the caravan allocated. However, I will, allow extra people after the initial booking, up to the maximum capacity of the caravan being 6 persons for an additional charge of £20 per person. This arrangement is entirely at my discretion, and must be agreed to by me. Anyone found to have more persons in occupation than the number booked or any pet’s is liable to have their booking terminated forthwith, with no refund and lose their security bond and be removed from the caravan. There are other owners like ourselves that look after each other to make sure caravans are not abused.

Returnable Security Bond

There is in addition to the holiday price a returnable security bond of £75.00 p/week or £125 p/week if pets are staying. This will be returned to you once the holiday home has been inspected for any Items missing, damaged, including fixtures, fittings, floors and walls. Any cutlery, cookware's, cooker, fridge, microwave, cupboards, sink, floors, walls, furniture, carpets etc, that are left in a dirty or grubby condition will also mean the loss of your bond. I don't expect you to clean the caravan like I do, but a concerted effort must be made. Cleaning products are left available for you. Over occupying the caravan will also mean the loss of your bond.

Deposits

A £100 deposit p/week is required to secure your reservation. This is classed as a non-refundable booking fee/deposit.

Bookings

I have a choice of payment options. You must complete the booking form and return within 3 days.
If you book within 56 days of your holiday, then you must use online / e-mail payment method and pay before midnight.
For bookings with more than 56 days/8 weeks to commencement then any payment method can be used.
Please note your deposit is non-refundable as this is also your booking fee.

Keys

The keys can be collected in several ways, this will be decided within 1 weeks of your holiday start date, subject to final payments being made. I may greet you on the day or you may need to go to reception with a key release form (This will be sent to you which you need to take to reception to acquire the keys), someone else may greet you or the keys will be in a key lock on the side of the caravan (this code will be sent to you)

Pets

Pets are defined as Dogs only; I will need to check what type of dog(s) your wanting to bring as certain breeds are not allowed on the park. Maximum allowed is 2. These will be charged for an Extra £50 p/pet p/week. you must bring a dog bed(s) and sheets for the furniture. Additional Pet T&C's will be sent to you, which you must sign. If anyone has any allergies to pets then this caravan may not be suitable. Also bare in mind that the odd pet hair may still be visible.

Payment Methods

How to pay will be E-Mailed to you, once I have your E-Mail address to send you the relevant info and booking form.

Pay on Arrival

This facility is only used in special circumstances and at our discretion.

Instalments

You may send a number of payments (minimum £50) either by cheque, online banking or PayPal, on account free of charge and spread the cost of your holiday, provided that the total cost is paid in full 56 days before the date of your holiday. If you pay by cheque, clearing time will be required. An updated conformation will be sent to you on receipt of each payment.

On receipt of your completed booking form, a confirmation of booking will be sent out to you showing the full cost of your holiday and the date the balance is due. (Not less than 56 days before commencement of your holiday). If you book within 56 days of the start of your holiday the full cost or 50% is payable upon booking. Failure to then pay your holiday balance by the due date will be treated as cancellation of your booking, and you will be liable for cancellation fees as detailed below. I reserve the right to cancel your booking and re-let the accommodation if payment is not so received. No refunds will be made.

The booking form must be signed by a person over the age of 21 years who agrees on behalf of all named persons to abide by the booking conditions. All bookings are accepted entirely at my discretion. Haven do not accept groups under the age of 21, I require the right to decline or terminate the booking of any guest(s) at any time, whose party makes up, or their behaviour interferes or may interfere with the general comfort of other holidaymakers. In this event no refunds will be made.

Cancellation

If you cancel your holiday you must notify us in writing. The date of cancellation is when we receive notification. In the event of cancellation, sliding scales of charges apply as laid out below. If you cancel more than 56 days before your start date, then your deposit will be forfeited. If you cancel on or within 56 days you will be liable for the following percentages of the total holiday costs (including deposit). Cancel 56 – 43 days before the holiday start date = deposit + 25% of total holiday cost. Cancel 42 – 21 days before the holiday start date = deposit + 50% of total holiday cost. Cancel 20 day or less before the holiday start date = No Refund – So if your total holiday cost was £500 and you cancelled 56-43 days before your holiday started you would lose (1) Deposit being £100 (2) 25% of £500 = £125 – Your total refund would be £275

NO UNLAWFUL DRUGS ARE ALLOWED
T&C's 2.4
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