Firstly i will say this is a lovely caravan and was clean on arrival with some nice little touches, great location to the main complex but doesn't mention its directly on the main road into camp which drivers (especially amazon prime) were flying down all day so wasn't safe to let our children play out unattended, I told rita we would leave it as we found it and that was what we thought we had done, after handing over the caravan no security deposit had arrived and no contact from rita to say there was any issue, I contacted her 6 days later, to which I received an email saying she had been waiting to hear from me as she had an issue that one of the voiles had been damaged, she then went onto accuse us of putting the dishes away unclean, now we used the dishwasher that is provided by the caravan we did not feel the need to inspect the dishes before they were put away as assumed they would be clean , and allowed the kids to help put them away, felt it was very unfair to raise as that's not what the security deposit is for, my understanding is its damages and breakages and the rest of the caravan was immaculate , nobody had made me aware there was damage to the voile, rita said one of the curtains was closed over it to hide the damage I know this 100% to be false as all the curtains were left open , to put an end to this horrible situation and only the first one I've ever experienced in over 16 years of renting caravans twice a year, I asked her to quote for the replacement, she stated the whole caravan had Been done for £67, quote comes in for one window at £100 for exact replacement or £35 as a compromise, for one window, have been trying to contact rita to request a written or email quote for the replacement as this break was funded by a charity who support my disabled son, so i need to provide evidence to them why the refund was reduced, she said it was a verbal quote, despite asking I am still awaiting evidence, so sorry for the long and negative review, I can honestly say in all my life I've had some very negative experiences and never left a review but this one felt so necessary, horrible experience, if I can give an advice please read the terms and conditions very Carefully, lots of threats of eviction legal action in there, and before you leave please take photos of everything, and do not overlook one single detail that's my biggest regret
Thank you.