TERMS & CONDITIONS – TATTERSHALL LAKES COUNTRY PARK
1. The FULL amount of your holiday must be paid at least 8 WEEKS before your holiday start date. Should you book your holiday 8 weeks or less before the start date, the full amount will be due within 14 days. Please note a reminder will not ...Expand Booking Terms
TERMS & CONDITIONS – TATTERSHALL LAKES COUNTRY PARK
1. The FULL amount of your holiday must be paid at least 8 WEEKS before your holiday start date. Should you book your holiday 8 weeks or less before the start date, the full amount will be due within 14 days. Please note a reminder will not be issued for this payment. Cotty’s Caravans ask for a non-refundable deposit for your let and no dates are secure without a deposit being paid. The final balance needs to be paid by the specified dates. If the final payments are not paid by these dates we reserve the right to cancel your holiday and to re-let your caravan / lodge with no refund.
HOLIDAY CANCELLATION CHARGES (PAYABLE TO COTTY’S CARAVANS)
• Up to 8 weeks from holiday commencement date – deposit only.
• 6-8 weeks from holiday commencement date – deposit plus 25% of total holiday costs.
• 4-6 weeks from holiday commencement date – deposit plus 50% of total holiday costs.
• 3-4 weeks from holiday commencement date – deposit plus 75% of total holiday costs.
• 0-3 weeks from holiday commencement date – 100% of total holiday costs.
2. Payments by debit or credit card will incur a 5% administrative charge.
3. Midweek breaks between October and March include entertainment passes (SELECTED CARAVANS / LODGES ONLY), details of entertainment passes and how to collect the keys will be sent to you once final payment made. No refund will be given if you book the incorrect caravan / lodge.
4. Please ensure that you check all correspondence for accuracy. Any changes made to your booking after it has been processed will incur an amendment fee of £10. If the guests on the booking form alter from the guests staying in the caravan / lodge or if extra guests arrive, these are not be allowed into the caravan / lodge. Cotty’s Caravans reserves the right to terminate your booking and no refund will be given.
5. No groups under 20 years of age.
6. The keys for the caravan / lodge are your responsibility whilst you are staying, so if you lose the keys a charge of £10.00 will be charged.
7. Should accommodation booked become unavailable for any reason we will offer an alternative for a similar price, if this is not acceptable you will lose your deposit, BUT if none are available for the same date a full refund will be issued.
8. Not all of our caravans / lodges are new, we do have older caravans too which are still well maintained and are priced accordingly. If you are unsure on which caravan you are booking please ask as no refund will be given if you have booked an older caravan but want a new one.
9. Refunds are not given on your personal opinion of the caravan / lodge. If you do not like the colour of the wallpaper or carpets etc. a full refund is not warranted and will not be given. If you don’t like the caravan and wish to leave early, this is your choice and only the bond will be returned.
10. The maximum number of guests should not be exceeded at any one time. If the caravan is a 6 berth, then only 6 people are permitted in the caravan due to insurance purposes and the strength of the caravan. If it’s an 8 berth, 8 people and so on. Should you exceed the maximum occupancy you risk your booking been terminated and no refund will be given. You will forfeit you bond.
11. You must report any damage or anything unsatisfactory to Cotty’s Caravans upon arrival at your caravan / lodge, after this time the responsibility of any damages will be yours (if breakages and or damage that have happened during your stay are not reported to Cotty’s Caravans before you vacate you may forfeit you bond. Not all breakages will have to be paid for. Accidents happen. Your bond will be returned after the caravan / lodge contents have been checked for damage and the caravan / lodge has been left clean & tidy
12. Only guests staying at Tattershall Lakes Country Park can purchase entertainment passes to use the facilities within the Merlin Centre. These can be obtained at Guest Services.
13. Pets are welcome at most of our caravans / lodges. We ask that you keep your pets off the furniture and beds. If you know they are going to climb up, please take a throw with you. Any damage caused by pets will result in your bond been forfeited. No pets are to be left unattended in the caravans / lodges unless a cage is provided. Please keep dogs on a lead at all times whilst on the parks and please clean up after them. We do have caravans, which are NOT pet friendly too.
14. No smoking is allowed in the caravan / lodge. PLEASE NOTE IF YOU SMOKE IN THE CARAVAN / LODGE YOU WILL FORFEIT YOUR BOND. Please do not leave cigarette buds around the caravan / lodge this will not be tolerated and 10% of you bond will be kept for the cleaner.
15. We Cotty’s Caravans can accept NO liability for anyone using the hot tub; these are used at your own risk. Safety guidelines are issued in all our caravan / lodges. Please read these carefully before using the hot tub.
16. Glasses are not to be used near the Hot Tub. Any evidence regarding the use of glasses near the hot tub will result in a full drain down of the tub to check for glass. This will result in YOUR FOFEITING YOUR BOND.
17. If you request a visit from our maintenance team regarding the Hot Tub and this is not warranted. A charge will be levied of £20.00 Monday to Friday 9:00 to 5:00 and £40.00 any other time. This will be deducted from your bond.
18. On your departure the hot tub will be checked by our maintenance team. PLEASE NOT IF THE HOT TUB HAS BEEN MISUSED IN ANY WAY YOU WILL FORFEIT YOUR BOND. The misuse of the hot tub will be photographed as evidence.
19. Gas and electric is included in the total cost of your holiday, we do however have a fair use policy with gas bottles. Should the gas bottle run out during your stay we would replace it ASAP. However should you use the full replacement bottle during your stay we will not replace it unless there is a fault with the fittings. Gas fires should not be left on overnight, or when the caravan is not attended.
20. All our caravan / lodge parks are family orientated and anyone whose unreasonable conduct causes a nuisance may be asked to leave, forfeiting the rest of their holiday. NO REFUND WILL BE GIVEN
21. Should any instances occur where a member of your party are asked to leave the site, all the party will be asked to leave and no refund will be given.
22. If security or the police are called out to the caravan / lodge we reserve to right to terminate your booking immediately and no refund will be given. Cotty’s Caravans will not tolerate any upset to other caravans / lodge owners.
23. Parents/Guardians have the responsibility of supervising their children at all times. To ensure the safety of their children whilst in the caravan / lodge. It is also the responsibility of the parents/guardians to inform Cotty’s Caravans upon arrival of any dangers in the caravan specific to their children that may need attention.
24. Drugs MUST not be taken in any of our caravans / lodges. Any evidence of any kind of drugs been taken in the caravans / lodges will result in the bond been forfeited as the caravan / lodge will need a deep clean. This information and evidence will also be passed onto the police.
25. Cotty’s Caravans cannot be held responsible for any issues, which are beyond our control. If there are any issues with the site, please notify us and we will try our best to help. Please note bins do get full this is not something we can control, as it’s the sites responsibility to arrange for them to be emptied. Barking dogs are not something we can control either. We expect owners to be considerate and not allow their dogs to continually bark. Car Parking bays are provided. One space for caravans and two spaces for lodges. We ask all guests to be considerate when parking.
26. Any changes to the advertised entertainment or facilities at the park are beyond our control and we cannot accept any responsibility or liability for this.
27. We Cotty’s Caravans can accept NO liability for any loss or damage to cars, belongings or personal injury occurring whilst staying in our caravans / lodge. Please purchase your own holiday insurance if you require it.
28. Cotty’s Caravans cannot be held responsible for any damage or loss caused by the use of hot tubs, washing machines, dishwashers, televisions, dvd players, play stations, free view boxes, boilers, microwaves and fridge freezers etc. Cotty’s caravans cannot be held responsible should one of these items not work or breakdown but will do our best to repair or replace the item as soon as possible. The conditions of these items are based on the usage of paying guests & it is the guest’s responsibility to leave clean and tidy. Every effort will be made to repair any equipment that is faulty or has stopped working. Cotty’s Caravans will not make any refunds for items not working.
29. All beds have mattress protectors (these are not waterproof), which must NOT be removed at any time. Any mattresses soiled or damaged will have to be replaced using your bond.
30. Bed linen is provided on all bookings. Should any quilts be soiled or damaged, the cost of replacements will be deducted from your bond. Pillows are also provided, any marks, stains or damage to pillows and they need to be replaced will be deducted from the bond.
31. The caravan / lodge must be left in a clean and tidy condition. All beds used to be stripped of linen. The hirer is responsible for all members of the party and must make good any losses, breakages, or damage done to the caravan or its contents during their stay.
32. Check out must be made before 10am on the day of departure and keys returned to reception or key safe. Check in for all caravans and lodge’s is 3pm on the day of arrival without prior arrangement from Cotty’s Caravans. This is to ensure that each caravan / lodge can be cleaned and checked. Should you require a later check out, please speak to Cotty’s Caravans and we will do our best to accommodate. Any guests departing later than 10am risk forfeiting their bond. Please see LATE CHECK OUT CHARGES.
LATE CHECK OUT COST (PAYABLE TO COTTY’S CARAVANS)
• Up to 1 hour after departure time – £10.00.
• 1-2 hours after departure time - £15.00
• 3-4 hours after departure time - £20.00
• 4 hours plus after departure time - £25.00
33. In the case of any dispute Cotty’s Caravans decision is final.
34. Privacy Statement: We do not store your financial details; once your bond has been repaid your details will be removed. We will not sell or use your details other than to inform you about Cotty’s Caravan’s offers.
35. By booking and paying for your holiday you are accepting the terms and conditions listed above.
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