Here's a reminder of our Terms and Conditions
1. When offered a holiday, we will request a non-refundable deposit of £50(which will go towards your holiday booking). A receipt will be returned which will confirm your booking and ... Show more
Here's a reminder of our Terms and Conditions
1. When offered a holiday, we will request a non-refundable deposit of £50(which will go towards your holiday booking). A receipt will be returned which will confirm your booking and show the remaining balance to be paid no later than 12 weeks before your holiday. A final payment date will be shown on your receipt. If funds have not cleared 10 weeks before the arrival date we reserve the right to cancel the booking.
2. If, after your stay, any damage has been found to the caravan's fixtures or fittings, you may be required to contribute to replacement or other costs. We reserve the right to refuse future bookings if you fail to comply with this condition.
3. Keys will be available at Haven reception from 2.00pm on the day of arrival. In order for the holiday homes to be cleaned and checked, please make sure you leave before 10.00am on the day of departure. The caravans must be left in a clean and tidy condition.
4. Smoking is not permitted in the holiday home. Pets are allowed in the caravan, however they must not be left unattended. Any damage caused by pets is the owners responsibility and repairs will be paid by the owner.
5. Should your holiday home become unavailable due to circumstances beyond our control, a full refund will be given.
6. If due to illness, injury or accident, you are unable to take your holiday you must advise us immediately by telephone and then confirm in writing,including a doctor's note. You will be reimbursed for your holiday (excluding deposit).
7. Reimbursements will only be made (excluding deposit) if written notification is received more than 12 weeks before the start of your holiday. If your holiday is cancelled less than 12 weeks before, without a valid medical reason, no reimbursement will be made.
8. Please note that we do not own the caravan site and therefore cannot accept liability for alterations to the facilities from those advertised. ...Show less