A cleaning fee of £30 is applicable on all bookings with pets. A Bond of £100 is required with final payment but will be returned at the end of your holiday (please allow up to 48 hours as van must be checked for damage). A £50 ... Show more
A cleaning fee of £30 is applicable on all bookings with pets. A Bond of £100 is required with final payment but will be returned at the end of your holiday (please allow up to 48 hours as van must be checked for damage). A £50 deposit is required at time of booking and is non refundable. Balance is due 2 weeks before holiday start date, failure to pay the remainder of balance by this date will result in cancellation of your booking. Passes are available at reception at £25 per person per week or £15 for 3 days. Caravan is available at 2:30pm on day of arrival and vacated at 11am on day of departure.
*****Important COVID19*******
Protecting our Owners, Holidaymakers and Staff
Thank you for booking your holiday at a Parkdean Resorts park. As a private let guest, this information sheet will provide you with our policies and safety measures, along with all you need to know about your stay on park during this time. You must follow these policies and safety measures at all times whilst on park. These are in addition to any other park rules and are required to help us operate the park safely.
Please note, your booking is not direct with Parkdean Resorts. The terms and conditions that govern your booking are with your holiday booking provider.
Safety, Social Distancing & Hygiene Policy
We ask all of our Owners, Holidaymakers and staff to adhere to a number of key points to maximise safety on our parks.
• Only travel to our holiday parks if you are fit to do so, and advise us if you’re becoming unwell
• Adhere to our revised check-in procedures outlined below
• Leave accommodation and the park if you are becoming unwell, and self-isolate at your home off-park • When on park, respect and adhere to our social distancing and hygiene policies
Social Distancing Policy
• We ask all Owners, Holidaymakers and staff to maintain a government recommended safe social distance from each other where possible
• In instances where this may not be possible, we’ll be adding additional shielding measures and/or PPE to maintain safe interaction
• In some areas of our parks, we may introduce a one-way system or spaced-out queuing system to avoid close contact with others
• Where the above is not possible, only one member of your party should place orders at the bar, queue at a till point, visit reception or any of our other accessible areas at one time
• Where possible, we’ll provide visible markers to help you adhere to social distancing guidelines when using any of our facilities on park
Hygiene Policy
As well as asking our Owners and Holidaymakers to continue maintaining personal hygiene standards, regularly washing hands and using a disposable tissue to catch any coughs or sneezes, we’ll also be implementing a number of enhanced hygiene measures on our parks in order to reduce any risk of contamination.
• Use of disinfectant when cleaning communal areas and accommodation
• Frequent deep cleaning and disinfecting of high footfall areas and surfaces
• Providing gloves and PPE for our housekeeping teams
• Introduction of handwashing and sanitisation stations in public areas and near entrances and exits where possible
Hygiene is a huge priority for us and our parks and staff will be on hand ensuring our superb cleanliness standards are maintained across the park.
Venues and Facilities
We’ve put in place a number of policies and steps in each of our venues in order to maintain hygiene and social distancing standards. This includes any on park shops, venues, restaurants, bars, takeaways, and leisure facilities available on the park.
On park shops
• Where possible, we encourage cashless/contactless transactions only
• We will monitor and control the number of customers within shops at one time
• Queue management systems have been introduced with controlled entrances and exits where possible • Where possible, we have installed floor markings inside shops to aid with social distancing
• All baskets and trolleys are sanitised to minimise the risk of cross-contamination
Takeaways
• All takeaway shop areas have been fitted with floor markings to aid with social distancing
• We have provided signage to direct customers into lanes so you can queue while maintaining government recommended social distance
• Additional pop-up hand washing and sanitisation stations or facilities have been provided
• All food is served direct from the kitchen to marked collection points within the takeaway
Arcades
• We are regularly sanitising all cash points and encourage the use of contactless payment methods where available
• We have disabled the change machines within our arcades
• Arcade equipment and screens are regularly cleaned and sanitised
• As with all other areas on park, the social distancing policy is in operation
Venues, restaurants and bars
• Our venues are operating at a reduced capacity in all areas to ensure correct social distancing
• Hand sanitiser is available at all entrances and exits to our venues
• Queue management systems have been introduced with controlled entrances and exits where possible
• All food is served direct from the kitchen to marked collection points in our venues, we are unable to deliver to tables
• When you have finished and leave the table we will ensure the table and condiments box are cleaned and disinfected thoroughly
• We have a dedicated member of staff on hand at front of house for cleaning and sanitising
Swimming pools (when open)
• No changing rooms and facilities will be accessible for changing prior to using the pool. We ask customers to arrive at the pool in their swimwear, and to remove and store their clothing poolside
• Changing facilities will be available when you leave the water
• Showers will not be available prior or after using the pool
• We’ve reduced the number of people allowed in our swimming pools at any one time
In the event of illness:
Honesty is important to help protect everyone on park.
If you, or anyone in your party, have shown symptoms of Covid-19 or any other illness whilst on park, you must inform your booking provider as soon as possible. You must also inform the park reception immediately and follow the Government guidelines regarding self-isolation at your home address. ...Show less
