“# DO NOT BOOK THIS CARAVAN #
Grand Coastal Retreats/ Kirsten arranges the lettings for the owner.”
Two days before my holiday was due to start I was emailed by kirsten to say the owner had changed her mind and no longer was renting the caravan out on the week I had paid £1400 to stay with my family. Kirsten offered a different caravan which i had no. Choice but to accept. My original caravan was 3 rows on a flat surface from the beach, shop and restaurant and the other caravan was at the top of a very steep hill near a firing range. Even my mobility scooter couldn't get me around as the ...
Two days before my holiday was due to start I was emailed by kirsten to say the owner had changed her mind and no longer was renting the caravan out on the week I had paid £1400 to stay with my family. Kirsten offered a different caravan which i had no. Choice but to accept. My original caravan was 3 rows on a flat surface from the beach, shop and restaurant and the other caravan was at the top of a very steep hill near a firing range. Even my mobility scooter couldn't get me around as the hills were too steep. Our holiday was ruined, I will never book with this company again.
- Samantha Eves, Aug 2025