“On arrival to the park we had to walk to the caravan to retrieve the pass for the gate to enter .”
The caravan we hired was right at the bottom of a steep hill couldn't get any further away we wasn't allowed to drive down as needed pass which is ridiculous our mobility isn't the best so was not good as had to go back to get car
I'm sorry that the arrival arrangements were inconvenient. Unfortunately, as a privately owned caravan on the park, the site does not allow private guests vehicle access through the barrier, so guests need to collect the barrier card from the caravan on arrival. This information is included in the listing so that guests are aware of the arrangement before booking.
I was also happy to accommodate your request for an earlier check-in at no additional charge, and hope this helped you make the most of your five-night stay.
I always aim to be as accommodating as possible and to ensure guests have an enjoyable stay.
Property Owner