“⭐⭐⭐ 3/5
We recently stayed at Primrose Valley and, on first sight, the accommodation looked fairly decent.”
However, once we had settled in, we noticed that the cleanliness of the caravan was quite poor. It was acceptable for a few days’ stay, but I wouldn’t have liked to stay the full week in that particular caravan.
There were dirty blinds, stains on some of the furniture, dirty utensils and drawers, and the bedding had marks on it. Only a couple of toilet rolls were provided, and it would have been a nice touch to have a few tea bags and some coffee, as well as a small amount of washing-up ...
However, once we had settled in, we noticed that the cleanliness of the caravan was quite poor. It was acceptable for a few days’ stay, but I wouldn’t have liked to stay the full week in that particular caravan.
There were dirty blinds, stains on some of the furniture, dirty utensils and drawers, and the bedding had marks on it. Only a couple of toilet rolls were provided, and it would have been a nice touch to have a few tea bags and some coffee, as well as a small amount of washing-up liquid — just some of the basic things you might expect when hiring holiday accommodation.
We did raise a safety concern regarding the heater, and to be fair, the owner was very quick to respond and had someone out straight away to deal with it. The customer service overall was good, and we appreciated how promptly our concern was handled.
The park itself has plenty to do and there is lots to keep you entertained, although it was very busy and quite expensive. It also felt a bit like a maze trying to find the caravan when we first arrived!
Overall, we had a decent holiday and enjoyed our time at Primrose Valley. The caravan could definitely do with some TLC and a better standard of cleanliness, but the customer service from the owner was good.
Overall: 3 out of 5 stars.
