“Unfortunately after a pleasant stay at Cayton Caravan Park the owner of this caravan claimed our deposit for some minor damage that we are 100% certain we did not cause.”
He sent a couple of blurred photos out of context and undated, that could have been taken anywhere at any time, of a blemish he claims we did to a kitchen door. He then accused us of abusing his property. A very unpleasant end to our week away with our daughter and grandson. So BEWARE when you arrive at this caravan. Take detailed, dated photos of everything as you dont know what you will be accused of. Your deposit will be given to the owner by Ukcaravans4hire without any discussion or without any proper proof. We were astonished to discover that the innocent until proven guilty aspect of British law doesn't apply when booking accommodation through Ukcaravans4hire. Appears to be completely unregulated.
Hello Amanda
Thank you for your review. Someone in your party did damage to our caravan, but unfortunately for us the bond doesn't cover the whole cost of the damage. As for no discussions about this issue we were in discussions for a few weeks,and ukcaravans4hire agreed that the damage you did was excessive.
Thanks
Mark and Christine White
Property Owner