“On the evening before we still had not received our key code so at 7.”
30pm I messaged the owner who finally sent the code. On arrival at this caravan we straightaway noticed it had not been cleaned. The shower glass was still covered in soap from the last people, the toilet was also dirty as was the sink. The oven grill still had a silver foil covered in dirty dried fat deposits. The next morning halfway through my shower we run out of gas. All four gas bottles outside were empty? I phoned the owner who thought it was all a bit of a joke. Within thirty minutes we ...
30pm I messaged the owner who finally sent the code. On arrival at this caravan we straightaway noticed it had not been cleaned. The shower glass was still covered in soap from the last people, the toilet was also dirty as was the sink. The oven grill still had a silver foil covered in dirty dried fat deposits. The next morning halfway through my shower we run out of gas. All four gas bottles outside were empty? I phoned the owner who thought it was all a bit of a joke. Within thirty minutes we had new gas bottles. The outside patio furniture was too rusty to use. The thermostat on the shower didn't work so ended up with scalding water coming through, also the shower door does not have a proper handle which would be a problem for small children. The whole caravan needed a good deep clean. I put in a complaint with UK Caravans and it was agreed with the owner we received a £50 refund which was eventually paid after some pressure from UK Caravans. The owner stated he had employed a new cleaner but later said it was a mate. I took pictures to back up my experience should anyone doubt this review.
- Martin Youngman, May 2025
Thank you for your feedback. I’m sorry to hear that your stay didn’t meet expectations, and I appreciate the opportunity to address your concerns.
It’s standard practice to send the key code the evening before arrival, as this helps prevent guests from arriving too early, which can sometimes cause issues. I regret the delay in this instance and understand it caused frustration.
In regard to the cleanliness, I recently brought in a new cleaner, and I’m very sorry that the standards did not meet what I would expect. I’ve already taken steps to improve this by switching to a professional cleaning company to ensure the caravan is in top condition for future guests.
I also apologize for the inconvenience caused by the gas running out during your stay. Although I organised replacement bottles within 30 minutes, I know this disrupted your experience. I take note of your feedback about the patio furniture and shower fittings, and these issues are now being addressed to make the caravan more comfortable and safe for everyone.
Regarding the £50 refund, I was happy to resolve the matter with UK Caravans after further discussion. Your feedback is important, and I’m committed to improving the service and overall guest experience.
Thank you again for your comments. I’m focused on ensuring that such issues don’t happen in the future.
Warm regards,
Ian
Property Owner
