The Boathouse

Thank you for taking the time to review our property, and your stay with us. We are so pleased to hear that you had an enjoyable experience, and would recommend to your family and friends! We really appreciate this and we hope to welcome you again in the future!

Thank you for taking the time to share your feedback following your stay. I’m sorry to hear that aspects of your visit did not meet your expectations. Guest comfort is very important to me, so I appreciate you bringing these points to my attention. The property is set within a woodland park environment, and while I do my best to ensure everything within the accommodation is well maintained, some external areas are managed by the park itself. That said, I will certainly pass on your comments regarding the approach to the property. In terms of the bath plug, I’m sorry this wasn’t brought to my attention during your stay, as I would have arranged for it to be looked at promptly. This has since been resolved. I was also concerned to read your comments about damp, as this has not been reported by previous guests or experienced during my own time at the property. However, I take feedback like this seriously and will be carrying out further checks to ensure everything remains at a high standard for future stays. The property is furnished in keeping with its style and setting, but I do appreciate that comfort is subjective and can vary from guest to guest. Thank you again for your feedback, it is always helpful in ensuring the best possible experience for future visitors.

Thank you for taking the time to share your feedback, and we’re really pleased to hear that you still enjoyed your stay overall. We’re sorry to hear about the issues you encountered during your visit. While the width of the pathway is unfortunately outside of our control, we appreciate your feedback as it may be helpful for future guests when planning their arrival, and I can feed this back to the park. We regret that the bath and shower controls, along with the drain, were not working as expected during your stay. This has since been addressed, and the necessary repairs have been carried out to ensure everything is functioning properly. With regards to the blinds, these have also been checked following your comments, and maintenance has been carried out where required. We always encourage guests to get in touch during their stay if anything isn’t quite right, as we’re always happy to help and resolve any issues as quickly as possible. That said, we do appreciate you bringing these matters to our attention, as it allows us to make improvements for future guests.

Thank you for your feedback, and we’re pleased to hear you enjoyed the welcome wine and snacks. We’re sorry to hear that some aspects of your stay were not as comfortable as they should have been. We appreciate your comments regarding the access path and understand how an uneven surface may be a concern, particularly for those with limited mobility or young children. This is being reviewed to see what improvements can be made, and relevant comments have been fed back to the park. We’re also sorry to hear that the oven did not appear to be reaching temperature during your stay. This has since been checked to ensure it is working as expected for future guests. Thank you as well for your suggestion regarding a bath mat, this is a helpful recommendation and something we will take into consideration to further enhance guest comfort and safety. We’re grateful for your feedback, as it helps us continue to improve the experience for future guests, and we do hope to welcome you again in the future.

Thank you for taking the time to share your feedback, and we’re pleased to hear that you were still able to enjoy your stay overall and your visit to the local area. We’re very sorry to hear that some aspects of the property did not meet expectations on this occasion. Your comments regarding the furnishings, cleanliness, and maintenance have been carefully reviewed, and we sincerely regret the impact this had on your experience. Following your stay, these areas have been addressed, with attention given to repairs, replacements, and reinforcing our housekeeping checks to help ensure a more consistent standard moving forward. We always encourage guests to get in touch during their stay if anything isn’t quite right, as this allows us the opportunity to resolve matters as quickly as possible. That said, we do appreciate you bringing these points to our attention, as it enables us to make improvements for future guests. Thank you again for your valuable feedback, and we do hope to have the opportunity to welcome you again in the future.

Thanks Davina. You looked after everything splendidly and I would not have known a dog had been staying there - obviously v. well behaved! You can stay anytime!! Regards Jax

Thanks Mark and for your suggestions you were so lovely to deal with. Regards Jax