“We enjoyed our stay in St Leonards, but the 2 armchairs were broken one more than the other, having a pillow stuffed inside.”
The slabs to the entrance were coming loose. The coffee table was broken and very unstable. The kitchen wasn't clean at all with food still on the cooker and behind the taps, so we looked at the cutlery and plates and glasses etc, we had to wash them before we could use them. The bathroom wasn't clean around the shower and toilet and the en-suit wasn't clean either, pubic hairs around the rim of the toilet, the mirror was dirty too. It was such a shame because we enjoyed a very well needed break away but it really didn't look like any cleaners had been in, sorry
On a good note we had a lovely carvery at the Harrow inn absolutely lovely, best cauliflower cheese I've ever tasted.
Thank you for taking the time to share your feedback, and we’re pleased to hear that you were still able to enjoy your stay overall and your visit to the local area.
We’re very sorry to hear that some aspects of the property did not meet expectations on this occasion. Your comments regarding the furnishings, cleanliness, and maintenance have been carefully reviewed, and we sincerely regret the impact this had on your experience. Following your stay, these areas have been addressed, with attention given to repairs, replacements, and reinforcing our housekeeping checks to help ensure a more consistent standard moving forward.
We always encourage guests to get in touch during their stay if anything isn’t quite right, as this allows us the opportunity to resolve matters as quickly as possible. That said, we do appreciate you bringing these points to our attention, as it enables us to make improvements for future guests.
Thank you again for your valuable feedback, and we do hope to have the opportunity to welcome you again in the future.
Property Owner
