Frequently Asked Questions

We have put together a list of the questions that we get asked on a regular basis. If you are an owner who wishes to advertise on our website or a guest who wants to find out more information on how our website works you can hopefully find an answer to your question below.

If your question is not covered in the relevant section below please contact us and we will do our best to answer any queries you may have.

Visitors to the Website

We do not own any of the holiday homes. All holiday homes advertised on our website are owned by other people.

If you choose to use our online booking platform then a small service fee is added to your booking. If you arrange a booking outside of the booking platform then you will not be charged a service fee by us.

As we do not own any holiday homes or operate any holiday parks we are unable to guarantee any aspect of a booking. When you make an enquiry or booking request it is passed directly to the holiday home owner. does not take any further part in the booking process. It becomes a private matter between you and the holiday home owner. Please see our Terms & Conditions for further information. If you wish to submit a complaint about a holiday home that is advertised on this website please visit the Complaints

We do not offer caravan holiday insurance ourselves but we have partnered with a company who does provide this service. You can find more information on our Holiday Insurance page.

Each holiday home owner has their own letting preferences, plus any specific holiday park rules must also be adhered to. If you use our Advanced Search feature we will be able to match your specific search criteria with any available holiday homes.

The reference to Groups generally applies to 3 or more persons of the same sex wanting to hire a single caravan. In the vast majority of cases the advertisers on have to follow the holiday park rules set by Haven, Parkdean Resorts, etc. Most holiday parks in the UK do not allow single sex groups to occupy a single caravan, this is primarily to deter stag and hen parties. This rule does not prevent same sex couples from hiring a caravan. Some discretion may also be given in certain circumstances such as a Grandmother, Mother and Daughter wishing to holiday together. If you are in any doubt please contact the person advertising the caravan about your circumstances and they will be happy to give you clarification on your individual situation.

Holiday Home Owners

It's £79 per listing, per year to advertise a holiday home. These prices include VAT. Simply complete the online form to add your caravan to the directory.

You are able to place any relevant information on to your webpage listing. You will have 24/7 access to the owner members area where you will be able to make instant updates as often as you like. We generally find the more information you place on the advert then the more enquiries and bookings it will generate.

Enquiries and booking requests are sent direct to the email address you register with us. We also recommend displaying at least 1 contact telephone number so potential customers can get in touch with you should they have any questions, although this is optional.

Your very own web page listing containing almost unlimited text, upto 12 photos, enquiry form, location map, plus optional features such as availability calendar, instant bookings, review feature, exact holiday home location & much more. Your advert will be optimised by our team so it can achieve the best placement possible in search engines (Google, Yahoo, etc). We are so confident of securing you enquiries that we offer a full and complete refund should you not receive any enquiries within the first few weeks.

We don't offer an option to gain an advantage over other holiday homes. The listing order is dynamically updated all the time to ensure everyone gets the same chance of acquiring bookings. Visitors to each holiday park page are distributed equally to each of the listings to ensure each advert gets approximately the same number of visitors and enquiries.

Please feel free to update as often as possible. Either use the owner members area or email us the necessary updates and we will perform them for you.

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