Travel Insurance

If you have purchased travel insurance already, please log in to view your policy information in the customer portal.

To help with peace of mind on your holiday you may purchase travel insurance. We are a provider of travel insurance and this can easily be added to your booking.

For full insurance details for holidays to the UK and Ireland refer to the Policy Wording.

Holiday Insurance

This holiday insurance policy includes cover if you receive a positive COVID-19 diagnosis within 14 days of your scheduled departure date and have to cancel your trip. Cover also includes non-UK medical treatment and additional accommodation, repatriation and travel expenses if you are diagnosed with COVID-19 during your trip.

We believe that taking out a holiday insurance policy, albeit not necessarily the policy which we offer, is a very important part of your travel plans. Have you considered that falling ill, suffering injury following an accident or even being unexpectedly called up for jury service is not dependent on where you are planning to travel? If you have to cancel your trip and we cannot transfer your booking, we may be forced to apply our published scale of cancellation charges. Also, if you are travelling inside the UK and you're unlucky enough to be admitted to hospital during your trip and can't make your return journey, the NHS does not cover additional accommodation, travel or repatriation costs. Unexpected costs such as these can add up, even if a close friend or relative can bring you home.

A holiday insurance policy is available for passengers travelling on our holidays. This travel insurance policy is arranged by Towergate Travel.

Travel insurance policies issued from the 1st August 2023 are underwritten by ERGO Travel Insurance Services Ltd on behalf of Great Lakes Insurance UK Limited. Great Lakes Insurance UK Limited is a company incorporated in England and Wales with company number 13436330 and whose registered office address is 10 Fenchurch Avenue, London, United Kingdom, EC3M 5BN. Great Lakes Insurance UK Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 955859. You can check this on the Financial Services Register by visiting:

ERGO Travel Insurance Services Ltd (ETI) is registered in England and Wales, company number 11091555. Authorised and regulated by the FCA, register number 805870 and registered office: 10 Fenchurch Avenue, London, EC3M 5BN.

The option to take out this holiday insurance policy is available as part of the process of booking your holiday on our website.

Demands and Needs

This insurance policy will suit the demands and needs of an individual or group (where applicable) who have no excluded pre-existing medical conditions, are travelling in countries included within the policy terms and who wish to insure themselves against unforeseen events detailed in the cover section below. Subject to the terms, conditions and maximum specified sums insured.


We will not provide you with advice about the suitability of this product for your individual needs but will be happy to provide you with factual information.

We summarise below the details of the insurance cover provided which also includes 24-hour emergency service from Towergate Assistance when you purchase the Single Trip Travel Insurance Policy. A summary of the cover is detailed below. Full details of the key benefits, conditions and exclusions will be included in the policy wording, a copy of which will be sent to you with your confirmation of booking. The policy wording is also available to view before purchasing as you go through the process of making your holiday booking.

Single Trip Travel Insurance Policy

Section of Cover Maximum Sum Insured / Benefit Level Per Booking Excess Per Booking
Cancellation £5,000 Nil
Travel Delay (Northern Ireland, Isles of Scilly, Channel Islands, Isle of Man and Europe)
  • £25 for each full 12 hours delayed up to £75 Travel Delay
  • £5,000 (after 12 hours delay) Holiday Abandonment
Missed Departure
  • £100 (England, Scotland & Wales)
  • £400 (Northern Ireland, Isles of Scilly, Isle of Man, Channel Islands & Europe)
Personal Accident £10,000 (subject to age) Nil
Medical & Other Expenses (including Curtailment)
  • £2,000,000 Medical & Other Expenses (Isle of Man, Channel Islands & Europe)
  • £1,500 Additional Accommodation, Repatriation & Travelling Expenses (United Kingdom)
  • £5,000 Curtailment (United Kingdom, Isle of Man, Channel Islands & Europe)
Hospital Benefit
  • £10 per 24 hours up to £100 (United Kingdom)
  • £25 per 24 hours up to £600 (Isle of Man, Channel Islands & Europe)
Personal Property (including Personal Money)
  • £1,000 Personal Property (up to £300 for any one article, pair or set of articles and up to £300 valuables limit)
  • £300 (reduced to £50 if aged under 16) Personal Money
  • £200 (£100 per 24 hours) Delayed Baggage
Loss of Passport & Visa Expenses £250 Nil
Personal Liability £2,000,000 Nil
Legal Expenses £25,000 Nil
COVID-19 Cover
  • £5,000 Cancellation
  • £5,000 Curtailment
  • £1,000,000 Medical & Repatriation Expenses (Isle of Man, Channel Islands & Europe)

Accidental Damage & Personal Liability Insurance Policy

Section of Cover Maximum Sum Insured / Benefit Level Per Booking Excess Per Booking
Personal Liability £3,000 Nil


The cover under these policies is only available to United Kingdom residents being defined as: Any person who has an address in the United Kingdom, has lived in the United Kingdom for at least 6 of the last 12 months, and is registered with a General Practitioner in the United Kingdom.

Health Conditions (Single Trip Travel Insurance Policy Only)

The Single Trip Travel Insurance Policy may not provide cover for Pre-existing Medical Conditions, so it is important that you review and respond to the questions below in order to have the full protection of your Policy. If you do not take the appropriate action, or if you withhold information which we should reasonably be made aware of when considering the provision of cover, then your policy may be cancelled, or your claim rejected or not fully paid.

If you are travelling within the United Kingdom you are not required to declare your medical conditions. However to be covered for any medical conditions you have or have had, you must be able to answer NO to questions 1. to 4. and YES to questions 5. and 6. a) and b) below:

  1. Are you aware of any reason why the trip could be cancelled or cut short (such as the health of a close relative)
  2. Are you travelling:
    1. against the advice of a medical practitioner, or
    2. for the purpose of obtaining medical treatment.
  3. Have you been given a terminal prognosis
  4. Are you receiving or awaiting treatment for any bodily injury, illness or disease as a hospital day case or in-patient
  5. If you are on prescribed medication, are your medical condition(s) stable and well controlled
  6. If you suffer from stress, anxiety, depression or any other mental or nervous disorder, have you received written confirmation (at your cost) that you are fit enough to take this trip by either:
    1. a registered mental health professional (if you are under the care of a Community Mental Health Team), or
    2. a consultant specialising in the relevant field.

If you are travelling outside of the United Kingdom You must telephone MediScreen on 0344 892 1698 if anyone to be covered by this policy, or any person upon whose health the trip depends:

  1. Has or has had a medical condition (excluding childhood and minor ailments not requiring treatment)
  2. Is taking prescribed medication
  3. Has or has had any medical condition still requiring periodic review
  4. Is awaiting any tests, treatment, investigation, referral or the results of these.

MediScreen's office hours are 9am to 5pm Monday to Thursday and 9am to 4pm Friday excluding Bank Holidays.

Change in Medical Circumstances After the Date the Policy is Issued

Important note: this applies to all destinations, including trips solely within the United Kingdom.
You must also notify MediScreen immediately on 0344 892 1698 if there is any change in your medical circumstances between the date you first purchased Your insurance policy and the date your holiday is due to begin. If you do not take the appropriate action, or if you withhold information which we should reasonably be made aware of when considering the provision of cover, then your Policy may be cancelled, or your claim rejected or not fully paid. If we can extend cover, we may charge an additional premium for doing so.

Significant or Unusual Limitations or What is Not Covered

  1. The cover under this policy is only available to United Kingdom residents for travel within the Geographical limits contained in this policy and which begins and ends in the United Kingdom. Repatriation will be to the United Kingdom only.
  2. Cover is only available for the whole duration of a booked trip to a maximum 31 consecutive days, and cover cannot be purchased once a trip has already begun.
  3. If your money, valuables, any items of baggage, your passport or visa are lost or stolen, you must notify the local Police within 24 hours of discovery or as soon as possible thereafter. Please make sure you get a copy of the Police report. Failure to comply may result in your claim being rejected or the amount of any relevant claim reduced.
  4. You are not covered for valuables, your passport or visa if left unattended at any time (including in a vehicle, in checked in luggage or while in the custody of a carrier, tour operator or public transport operator) unless deposited in a hotel safe, safety deposit box or left in your locked accommodation.
  5. Stolen property: You are not covered for baggage stolen from:
    1. an unattended coach/bus unless it was locked in the luggage compartment of the coach/bus and evidence offorce or violent entry to the vehicle is available, or
    2. the passenger compartment of any unattended vehicle.
  6. Any epidemic or pandemic as declared by the World Health Organisation (WHO).
  7. Claims arising from or related to any coronavirus including but not limited to COVID-19 or any related / mutated form of the virus. This exclusion does not apply to COVID-19 claims under the COVID-19 Cover section.

Cooling Off Period

Please tell us immediately if your policy does not meet your requirements. If you cancel within 14 days of the receipt of your documentation and you have not started a trip or made or intend to make a claim, we will give you a full refund. Following this 14 day period, you continue to have the right to cancel your policy at any time by contacting us. If the notice of cancellation is received outside of the 14 day cooling-off period no premium will be refunded. Limited is an Appointed Representative of ITC Compliance Limited who are authorised and regulated by the Financial Conduct Authority (their firm reference is 313486) and which is permitted to advise on and arrange general insurance contracts as an intermediary.